topic Re: 34Mb/s minimum guaranteed speed in Fibre

34Mb/s minimum guaranteed speed

Pash02 — Tue, 23 May 2023 15:45:29 GMT

HI EE are offering 74Mb/s estimated download speed and 34Mb/s minimum guaranteed speed.

Can someone explain how this compares to my TT Fibre 65 plan?

If and its a big "if" what happens to my TT email address as it is my main e mail addy?

My TT plan is due for renewal in July 23

Thanks

Re: 34Mb/s minimum guaranteed speed

ferguson — Tue, 23 May 2023 16:08:20 GMT

What download speeds are you currently getting?

If you decide to leave TalkTalk you will keep access to your email address for a period via webmail, or you can pay to maintain a full email service going forwards.

Re: 34Mb/s minimum guaranteed speed

Pash02 — Tue, 23 May 2023 16:29:33 GMT

71 to the router and in a speed test just now its showing 16Mbs to my devices which explains the rubbish connection i am having which i need to sort in another post.speeds

Re: 34Mb/s minimum guaranteed speed

ferguson — Tue, 23 May 2023 16:42:57 GMT

The support team will be more than happy to look into the speed issue for you, this topic has already been escalated so no need to start another, they will hopefully respond here tomorrow.

Re: 34Mb/s minimum guaranteed speed

Pash02 — Tue, 23 May 2023 16:55:24 GMT

Thank you.

I will reboot the router tonight and run another test.

Thanks again

Re: 34Mb/s minimum guaranteed speed

Anonymous — Wed, 24 May 2023 05:44:18 GMT

Morning,

How are you getting on? Did you try a 30 minute router power down as this can help clear the session and can often increase the throughput speeds?

Thanks

Re: 34Mb/s minimum guaranteed speed

Pash02 — Wed, 24 May 2023 09:46:17 GMT

HI Everyone

Back to normal now after unplugging everything from the router of for 40 odd minutes speeds are hitting 68 and 10mbps

Thanks

Re: 34Mb/s minimum guaranteed speed

Debbie-TalkTalk — Wed, 24 May 2023 09:47:44 GMT

Hi Pash02

That's great, thanks for letting us know 🙂

Debbie