topic Re: Router power adapter failed in Fibre

Router power adapter failed

HappyFlump — Wed, 24 May 2023 20:08:37 GMT

Hi,

Earlier today, the power adapter of my router failed - a tad disappointing as the router is less than 3 months old.

I have borrowed an adapter from a neighbour to get up and running, but will need to return this.

Could I please ask if this is the best place to obtain one? I'm struggling to find an option in the account/help settings.

Many thanks.

Re: Router power adapter failed

Debbie-TalkTalk — Thu, 25 May 2023 05:45:45 GMT

Hi HappyFlump

I'm sorry to hear this.

I can send you a replacement router, which will include new cables and a returns bag for your current router.

Would you like me to arrange this?

Thanks

Debbie

Re: Router power adapter failed

HappyFlump — Thu, 25 May 2023 06:45:25 GMT

Oh yes, that would be great - thank you Debbie.

Do you need me to send over any details?

Re: Router power adapter failed

Debbie-TalkTalk — Thu, 25 May 2023 06:53:28 GMT

Hi HappyFlump

No problem 🙂

If you have added the correct details in your Community Profile then I will send the router to the address linked to telephone number in your Community Profile.

Thanks

Re: Router power adapter failed

HappyFlump — Thu, 25 May 2023 07:36:08 GMT

Ah good - yes, I've checked that the details were/are correct.

Thank you for your help.

Re: Router power adapter failed

Debbie-TalkTalk — Thu, 25 May 2023 07:58:36 GMT

Hi HappyFlump

Perfect 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

Re: Router power adapter failed

Debbie-TalkTalk — Mon, 29 May 2023 11:43:34 GMT

Hi HappyFlump

Have you received the replacement router?

Thanks

Debbie

Re: Router power adapter failed

HappyFlump — Mon, 29 May 2023 14:24:48 GMT

Yes, thank you ever so much Debbie.

I have only used the new power supply on the 'old' router, but I guess it's maybe best to swap out the router too.

All up and running though. Thanks again.

Re: Router power adapter failed

Debbie-TalkTalk — Tue, 30 May 2023 05:33:11 GMT

Hi HappyFlump

That's great, thanks for letting us know.

I have sent you a Private Message with a link to a short survey for the Community

Thanks again.

Debbie