topic Re: Fibre 65 speed drop in Fibre

Fibre 65 speed drop

Anonymous — Thu, 25 May 2023 17:08:23 GMT

Until recent my broadband speed has stayed at a steady 70mbps. Last few months this has now dropped down to 45mbps. I have contacted talk talk and line checks and tests have been done and no issues have been found. All speed tests have been done with wired devices. Tried several routers to check connection and no difference in speeds. It really feels like talk talk is throttling my service. I have checked with other suppliers and they confirm I should receive approx 70mbps on my line. Other than the slow speeds my service is stable.

Re: Fibre 65 speed drop

AllyM — Thu, 25 May 2023 19:48:41 GMT

Is the sync speed also low or just the throughput?

Re: Fibre 65 speed drop

Anonymous — Fri, 26 May 2023 05:27:35 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Fibre 65 speed drop

Anonymous — Tue, 30 May 2023 06:09:06 GMT

Morning,

Do you still need assistance with this?

Thanks

Re: Fibre 65 speed drop

Anonymous — Wed, 31 May 2023 12:14:52 GMT

Hi. I have completed my profile. My download speeds are still at 45mbps. This is still far below the 54mbps guaranteed speed I was given years ago when I signed up for the service and a lot below the average 70mbps I was getting before this issue began. Line tests have come back as no line fault found and other than the speed drop my service works without issue. I’m just trying to find out why the big drop in download speeds. I have attached a picture of the speeds I’m currently receiving.

Re: Fibre 65 speed drop

Karl-TalkTalk — Wed, 31 May 2023 12:32:35 GMT

all tests are clear and router is in sync at 49mb, with the DLM profile showing at 80/20, so no visible issues showing.

Try powering down the router for 30 minutes to start a new session, then try a new speed test. Try the TalkTalk speed tester, then try Sam Knows Speedtest for comparison.

Thanks

Karl.

Re: Fibre 65 speed drop

Anonymous — Wed, 31 May 2023 18:59:11 GMT

Hi. I tried powering off the router for 45 minutes. After restart I returned to the talk talk speed test and the results are pretty much the same as they have been. (Picture attached).

Re: Fibre 65 speed drop

ferguson — Wed, 31 May 2023 19:15:59 GMT

The speed to your router is showing as below the guaranteed minimum, so I am sure that the support team will investigate further when they pick this up again.

Re: Fibre 65 speed drop

Karl-TalkTalk — Thu, 01 Jun 2023 07:24:55 GMT

As you have tested other routers also, and the speed is below guaranteed, then the only option is to arrange an engineer. Would you like to progress to this now ?

Thanks

Karl.

Re: Fibre 65 speed drop

Anonymous — Thu, 01 Jun 2023 07:37:01 GMT

I fear this is the only option left. My only concern with that is I’m told if the come out and no fault can be found I will be charged for the visit. Talk talks own tests find no fault with the line..

Re: Fibre 65 speed drop

Karl-TalkTalk — Thu, 01 Jun 2023 07:39:16 GMT

I'll send you a PM for some further details.

Karl.