topic Re: New router in Fibre

New router

F10rrell — Thu, 01 Jun 2023 12:53:24 GMT

I can't change the Wi-Fi passwords on the router I received yesterday, as it says that the password & its confirmation entry do not match, when they do. Displaying the two password entries proves that they do match. I have also tried a factory default of the configuration, but it is still the same. Please, can you help?

Thanks

Re: New router

Karl-TalkTalk — Thu, 01 Jun 2023 13:03:49 GMT

Are you trying to use any special characters, underscores, dashes etc.

Karl.

Re: New router

F10rrell — Thu, 01 Jun 2023 13:06:02 GMT

No, nothing like that, it's the same one as I used previously. I think I should have added this to my last post instead of starting a new one - sorry!!

Re: New router

Karl-TalkTalk — Thu, 01 Jun 2023 13:17:08 GMT

OK, Try a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.

Log back in to the router and see if it allows the password to save.

Karl.

Re: New router

F10rrell — Thu, 01 Jun 2023 13:47:49 GMT

All that did was boot me off the internet so I had to repeat the reset and start again!

Re: New router

Karl-TalkTalk — Thu, 01 Jun 2023 13:48:39 GMT

OK, try to change the wifi password and let me know what happens.

Karl.

Re: New router

F10rrell — Thu, 01 Jun 2023 13:50:18 GMT

I tried that - it wouldn't save!

Re: New router

KeithFrench — Thu, 01 Jun 2023 13:52:23 GMT

Hi @F10rrell

As you have already done a factory default as Karl suggested, I can only assume that the replacement router is faulty as well. A bit unusual though. I think you need another one.

Re: New router

Karl-TalkTalk — Thu, 01 Jun 2023 14:01:47 GMT

One last thing, I've updated the router firmware to the latest version, try now and see if it will work.

Karl.

Re: New router

F10rrell — Thu, 01 Jun 2023 14:38:25 GMT

Hi Karl

Nothing so far, all any of it seems to do is to change the network name but refuse to change the password - then I can only reset again to get any WiFi

Re: New router

Karl-TalkTalk — Fri, 02 Jun 2023 05:19:43 GMT

another router is on the way.

Karl.

Re: New router

F10rrell — Fri, 02 Jun 2023 08:21:11 GMT

Thank you!

Re: New router

Karl-TalkTalk — Fri, 02 Jun 2023 08:48:30 GMT

You're Welcome 🙂

Regards

Karl

Re: New router

Anonymous — Tue, 06 Jun 2023 06:15:44 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Re: New router

F10rrell — Wed, 07 Jun 2023 11:44:00 GMT

Hi Michelle

Now I've found out how to change things in advanced settings, I've changed everything and all my devices are now back up and running. Although I have noticed that the white light on this last router is quite pale and not so easy to see!

Thanks for checking on it.

Re: New router

Anonymous — Wed, 07 Jun 2023 11:54:47 GMT

Hello,

I'm glad to hear this and thanks for confirming 🙂

Thanks