topic Re: full fibre not up to speed in Fibre

full fibre not up to speed

graham29 — Tue, 30 May 2023 14:25:29 GMT

I have now been connected to full fibre for 10 days and I have noticed no improvement to the speed I was getting before. Please can anyone help me? Graham29.

Re: full fibre not up to speed

Gliwmaeden2 — Tue, 30 May 2023 17:24:36 GMT

What's the new package called, @graham29? There's FTTC Fibre65 and also full fibre, FTTP Fibre65, so being full fibre won't make a huge difference in itself unless you signed up for one of the much faster products.

Re: full fibre not up to speed

Anonymous — Wed, 31 May 2023 05:29:29 GMT

Morning,

Can I just confirm, what speeds did you upgrade to?

Thanks

Re: full fibre not up to speed

graham29 — Sat, 03 Jun 2023 08:58:12 GMT

My Package is Fibre 150 and Voice Package but I have noticed no increase at all and I have now been connected for a fortnight!

Graham29

Re: full fibre not up to speed

graham29 — Sat, 03 Jun 2023 09:00:56 GMT

My Package is Fibre 150 with Voice Package and I have now been connected for a fortnight with no imrovement in spped!

Graham29.

Re: full fibre not up to speed

Gliwmaeden2 — Sat, 03 Jun 2023 09:53:35 GMT

Staff will be back to give support on Monday, @graham29.

Re: full fibre not up to speed

Anonymous — Mon, 05 Jun 2023 05:48:06 GMT

Morning,

Thanks for confirming. Have you tried powering down both the ONT and router for a full 30 minutes and then retested the speed again?

Thanks

Re: full fibre not up to speed

Anonymous — Fri, 09 Jun 2023 06:00:28 GMT

Morning,

How are you getting on?

Thanks