topic Re: Router Has Died in Fibre

Router Has Died

Batmanandrobin — Tue, 06 Jun 2023 15:45:11 GMT

Our family hub and router suddenly died yesterday afternoon and we haven't had internet since. Phone works just fine and the extension cable that the hub is plugged into is on, but the hub itself has gone completely dark with no lights on. We've had this router for 18-19 months and this is the first time it's gone dark. Can anyone help us or give us any advice on how to get it working again? Unplugging and turning off and on tricks have already been tried and it's still not working.

Re: Router Has Died

KeithFrench — Tue, 06 Jun 2023 21:01:02 GMT

Please can you confirm that the power socket it is plugged into is OK by trying something else in that socket?

Re: Router Has Died

Anonymous — Wed, 07 Jun 2023 05:23:14 GMT

Morning,

I'm sorry to hear this. Have you also tried factory resetting the router? If you've already tried this then we can send a replacement router for testing purposes and a router returns bag so that one of the routers can be returned.

Thanks

Re: Router Has Died

Batmanandrobin — Wed, 07 Jun 2023 18:30:08 GMT

Thank you both for your suggestions. Unfortunately, neither has worked. Other devices on the same extension cable (phone, lights etc.) work just fine, and factory resetting the router did nothing either. We also tried to connect it to another extension cable with less devices connected to confirm that it wasn't an issue with our cable. It still remained dead, so we're definitely sure the issue is the router itself. Here's a picture for proof (please excuse the slight blurriness, phone being used is old)

Re: Router Has Died

Karl-TalkTalk — Thu, 08 Jun 2023 05:30:45 GMT

Can you add the home phone number or account number to your 'Community Profile' and we can send a replacement router.

Thanks

Karl.

Re: Router Has Died

Batmanandrobin — Thu, 08 Jun 2023 07:13:00 GMT

Phone number has been added as requested. Thank you! 🙂

Re: Router Has Died

Karl-TalkTalk — Thu, 08 Jun 2023 07:21:57 GMT

A router is now on the way to you.

Regards,

Karl.

Re: Router Has Died

Anonymous — Mon, 12 Jun 2023 07:12:13 GMT

Hello,

How are you getting on? Is everything now ok?

Thanks