topic Re: Fibre 65 Running At 4mbps???? in Fibre

Fibre 65 Running At 4mbps????

slwukuk — Sun, 04 Jun 2023 17:04:55 GMT

As the subject says. We noticed an engineer in the lampost outside our house, and ever since our Fibre 65 is really really poor (could be a coincidence mind). Connection is poor on any and all household devices connected to it. I have tried splitting the connection and it is no better on 5g or 2.4g, nor is it any better upon trying different channels. :o(

Any advice would be great.

Re: Fibre 65 Running At 4mbps????

Debbie-TalkTalk — Mon, 05 Jun 2023 06:06:58 GMT

Hi slwukuk

I'm really sorry to hear this.

The line tests have detected a potential fault with the landline service.

Do you have a phone connected? Is the landline working ok?

Thanks

Debbie

Re: Fibre 65 Running At 4mbps????

slwukuk — Mon, 05 Jun 2023 08:22:04 GMT

We don't have a landline phone I'm afraid

Re: Fibre 65 Running At 4mbps????

Chris-TalkTalk — Mon, 05 Jun 2023 08:24:07 GMT

Hi slwukuk,

Is there any way that you could borrow one from a friend or family member, just to test with?

Chris

Re: Fibre 65 Running At 4mbps????

slwukuk — Mon, 05 Jun 2023 13:28:22 GMT

Borrowed a phone and it isn't working in either port I can plug it into (that's including the one where I needed to remove the screws/cover). No incoming or outgoing calls could be made.

Re: Fibre 65 Running At 4mbps????

Chris-TalkTalk — Mon, 05 Jun 2023 13:30:14 GMT

Thanks for trying this, is the line completely dead, no dial tone?

Chris

Re: Fibre 65 Running At 4mbps????

slwukuk — Mon, 05 Jun 2023 13:32:36 GMT

There was a noise, but it didn't sound like a dial tone at all.

Re: Fibre 65 Running At 4mbps????

Chris-TalkTalk — Mon, 05 Jun 2023 13:50:25 GMT

OK thanks, I'll pass this over to Openreach for further investigation

Chris

Re: Fibre 65 Running At 4mbps????

slwukuk — Mon, 05 Jun 2023 13:55:24 GMT

Thanks 👍

Re: Fibre 65 Running At 4mbps????

Chris-TalkTalk — Mon, 05 Jun 2023 14:08:08 GMT

No problem. I've raised it as a non-appointed task so Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Fibre 65 Running At 4mbps????

slwukuk — Mon, 05 Jun 2023 14:19:08 GMT

Thanks again mate (at least my Mam still had a house phone to borrow) 🤭🤭🤭

Re: Fibre 65 Running At 4mbps????

Chris-TalkTalk — Mon, 05 Jun 2023 14:20:43 GMT

No problem, yes it's always worth having one hanging around for testing purposes 🙂

Re: Fibre 65 Running At 4mbps????

Debbie-TalkTalk — Wed, 07 Jun 2023 08:39:33 GMT

Hi slwukuk

The fault is now showing as assigned to a line engineer this morning, we should hopefully have further updates later this afternoon.

Thanks

Debbie

Re: Fibre 65 Running At 4mbps????

Debbie-TalkTalk — Wed, 07 Jun 2023 11:44:07 GMT

Hi slwukuk

Openreach have now closed the fault. Is everything working ok now?

Thanks

Re: Fibre 65 Running At 4mbps????

Anonymous — Fri, 09 Jun 2023 05:55:34 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Re: Fibre 65 Running At 4mbps????

slwukuk — Fri, 09 Jun 2023 06:31:23 GMT

It has been up and down quite a lot since the engineer was out. Definitely faster but fluctuating greatly yet🤞🤞🤞

Re: Fibre 65 Running At 4mbps????

Anonymous — Fri, 09 Jun 2023 06:36:23 GMT

Morning,

Thanks for confirming. I've re-run the line test now which is now detecting a potential fault. Can I just confirm, is there currently any noise on the voice service? If the voice service is ok then I'll re-raise this as a broadband fault to Openreach again.

Thanks

Re: Fibre 65 Running At 4mbps????

slwukuk — Fri, 09 Jun 2023 14:12:07 GMT

I now have a dial tone on the house but can't hear speaking nor can my speaking be heard back, where as previously I didn't even get a dial tone.

Thanks

Re: Fibre 65 Running At 4mbps????

ferguson — Fri, 09 Jun 2023 15:59:08 GMT

Have you tried connecting directly at the test socket, using a microfilter/splitter?

Re: Fibre 65 Running At 4mbps????

slwukuk — Fri, 09 Jun 2023 16:26:31 GMT

I didn't, but it is a pre split connection box (a separate port for the phone and a prefiltered port for my router). I don't have access to a house phone now either to try it. It is still very up and down when checking speed on the talk talk speed test so there is clearly still something wrong somewhere.

Thanks