topic Re: Sagemcom-FAST5364 power button sticking and randomly turning off in Fibre

Sagemcom-FAST5364 power button sticking and randomly turning off

JasperLeFarge — Sun, 11 Jun 2023 09:37:54 GMT

We've had the Sagemcom-FAST5364 router for quite a while. We've noticed recently that the power button isn't working properly anymore - it takes a lot of tries and *just the right* angle to turn it back on when it's been switched off. And as well as that, we've noticed it now just randomly turns off (not reboots - just switches off) for no reason. We can only presume it's again the power button.

Does anyone have advice for us please?

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Anonymous — Mon, 12 Jun 2023 06:13:39 GMT

Morning,

Would you like us to send a replacement router for testing purposes? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Anonymous — Tue, 13 Jun 2023 06:51:25 GMT

Morning,

Do you still need assistance with this?

Thanks 🙂

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

JasperLeFarge — Sat, 17 Jun 2023 06:33:49 GMT

Yes please we need help. It turned off again just overnight.

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Gliwmaeden2 — Sat, 17 Jun 2023 07:24:09 GMT

@JasperLeFarge, staff will be back on Monday. Please check back then.

They are not on here at weekends.

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Debbie-TalkTalk — Mon, 19 Jun 2023 05:53:14 GMT

Hi JasperLeFarge

Just to confirm, would you like me to send a replacement router?

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

JasperLeFarge — Mon, 19 Jun 2023 07:01:39 GMT

Yes please send a replacement.

Thank you.

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Debbie-TalkTalk — Mon, 19 Jun 2023 07:17:55 GMT

Hi JasperLeFarge

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Debbie

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Debbie-TalkTalk — Wed, 21 Jun 2023 12:54:08 GMT

Hi JasperLeFarge

Have you received the replacement router?

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

JasperLeFarge — Thu, 22 Jun 2023 16:32:11 GMT

Yes it has arrived. Can’t test it until the weekend though.

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Debbie-TalkTalk — Fri, 23 Jun 2023 04:50:32 GMT

Hi JasperLeFarge

Ok no problem, please let us know how you get on.

Thanks

Debbie

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Anonymous — Mon, 26 Jun 2023 06:41:19 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks 🙂

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

JasperLeFarge — Tue, 27 Jun 2023 15:18:55 GMT

It seems to be working well so far. I can tell the difference with the power button.

How long do you suggest we leave it for fuller testing before we send the old one back?

Thanks

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Debbie-TalkTalk — Wed, 28 Jun 2023 05:43:16 GMT

Hi JasperLeFarge

Thanks for letting us know.

If everything is working ok then please can you return the old router using the pre paid returns bag within the next week.

Thanks

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

JasperLeFarge — Sat, 01 Jul 2023 06:49:25 GMT

I've just realised I need WiFi optimisation switched off again please.

Old router on it's way back.

Re: Sagemcom-FAST5364 power button sticking and randomly turning off

Debbie-TalkTalk — Mon, 03 Jul 2023 05:48:10 GMT

Hi JasperLeFarge

Thanks for returning the router.

I have switched the WIFI optimisation off as requested.

Thanks again.

Debbie