topic Re: Router keeps changing channels in Fibre

Router keeps changing channels

raybell — Thu, 08 Jun 2023 08:14:55 GMT

I see this is a common issue which requires Talktalk staff to remotely change a setting. I was sent a new router (a TalkTalk Wi-Fi Hub version SG4K100136) recently to replace an aging HG633 which was clearly on its way out. The new router is better in many ways and has maintained a good wifi speed however it will not stay on the channels I set it to, both on 2.4GHz and 5GHz bands. I have looked at signal strengths both near the router and at the locations where my other devices typically are used. In all cases there appear to be significant signal strengths from other nearby routers on the channels which my router has set itself to.

So can I please request the auto optimisation to be switched off for my router so I can manually select a good pair of channels.

It seems to me that the router has no way to measure signal strengths at the locations of other devices to perform a sensible optimisation, does it perhaps use error rates, otherwise the entire principle is seriously flawed and should perhaps be abandoned.

Thanks

Ray

Re: Router keeps changing channels

Karl-TalkTalk — Thu, 08 Jun 2023 08:18:14 GMT

Optimisation is now off for your router.

Thanks

Karl.

Re: Router keeps changing channels

raybell — Thu, 08 Jun 2023 08:58:14 GMT

Thanks for the quick response Karl.

Ray

Re: Router keeps changing channels

Karl-TalkTalk — Thu, 08 Jun 2023 08:59:54 GMT

No Problem 🙂

Karl

Re: Router keeps changing channels

Anonymous — Mon, 12 Jun 2023 07:10:47 GMT

Morning,

Just checking back in to see how the connection has been over the last week?

Thanks

Re: Router keeps changing channels

Jonnytheboy — Thu, 28 Nov 2024 17:36:15 GMT

mines doing this too. Took me ages to figure out why my fire stick wouldn’t stay connected to 5ghz. Am I literally fighting with the neighbours for the same channel? Fire stick only picks up between 36-48 and every night after work it’s on 52 so disconnected itself. It’s really annoying isn’t it.

Re: Router keeps changing channels

Anonymous — Fri, 29 Nov 2024 06:17:56 GMT

Hi @Jonnytheboy

Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle