topic Re: BROADBAND - INTERMITTENT SYNC ERROR in Fibre

BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Sun, 11 Jun 2023 22:28:49 GMT

Good Evening,

I've tried to report issue with your online chat team but after running few test the issue was not resolved.

Last 2 days My internet connection keeps dropping approx. every 10-15 mins, red light appears on the router where Internet is and then comes back. For the 4 years that I have been using TalkTalk I never before had any speed or connectivity issues. This is repeating over and over. That is huge issue for me especially at the moment as I work from home and internet connection is vital.

I have found someone on this forum who had exactly the same issues and the problem was: ‘the links down the street got flooded’. I am pretty sure it is the same situation because of heavy thunderstorms during the weekend.

Please can this be escalated and engineer send to resolve.

Kind Regards

Re: BROADBAND - INTERMITTENT SYNC ERROR

Anonymous — Mon, 12 Jun 2023 06:31:03 GMT

Hello,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Mon, 12 Jun 2023 08:37:54 GMT

Hi, profile Updated. Thank you.

Re: BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Mon, 12 Jun 2023 08:56:50 GMT

Hi, just wanted to give you additional info:

I do not use the phone line(not connected to phone at all)

To make sure that the problem is not on my side I have connected new router and got new cables and also connected router to a new phone socket in other room – The problem on new router stays exactly the same as on old one: few minutes working than connection drops for few minutes, than it connects again and it drops and so on.

Re: BROADBAND - INTERMITTENT SYNC ERROR

Chris-TalkTalk — Mon, 12 Jun 2023 09:29:47 GMT

Hi mrpotatogod,

Line test is passing but showing a lot of disconnections over the last couple of days. Have you tried connecting your router to the test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Mon, 12 Jun 2023 10:36:29 GMT

Hi Chris, I have tried connecting it to a test socket but unfortunately result is the same.

Re: BROADBAND - INTERMITTENT SYNC ERROR

Chris-TalkTalk — Mon, 12 Jun 2023 11:09:21 GMT

OK thanks. I can arrange an engineer visit to investigate further. If you'd like me to do this please let me know and I'll confirm some detail with you

Chris

Re: BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Mon, 12 Jun 2023 11:38:43 GMT

Please do. As I work from home I am available all the time and need internet for work so ASAP would be much appreciated. Thank you.

Re: BROADBAND - INTERMITTENT SYNC ERROR

Chris-TalkTalk — Mon, 12 Jun 2023 12:21:07 GMT

OK, if you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

Re: BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Mon, 12 Jun 2023 13:04:36 GMT

I confirm and I agree.

I am available all day - please book me first available date and time.

I have replied to PM questions.

Thank you.

Re: BROADBAND - INTERMITTENT SYNC ERROR

Chris-TalkTalk — Mon, 12 Jun 2023 13:07:53 GMT

OK thanks. I'll book the engineer now and get back to you with the details

Chris

Re: BROADBAND - INTERMITTENT SYNC ERROR

Chris-TalkTalk — Mon, 12 Jun 2023 13:30:47 GMT

I've booked the first available slot as request - June 13 2023, AM (08:00-13:00) - please let us know how you get on

Thanks

Chris

Re: BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Mon, 12 Jun 2023 13:32:05 GMT

Excellent. Thank you Chris.

Re: BROADBAND - INTERMITTENT SYNC ERROR

Chris-TalkTalk — Mon, 12 Jun 2023 13:42:21 GMT

No problem 🙂

Re: BROADBAND - INTERMITTENT SYNC ERROR

Anonymous — Thu, 15 Jun 2023 06:23:04 GMT

Morning,

How are you getting on?

Thanks

Re: BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Thu, 15 Jun 2023 08:54:16 GMT

Hi Michelle, Its all good. After visit of the engineer connection is stable and I have not noticed any problems. Its fast and reliable again. I would like to thank the whole TalkTalk customer relations team for fast help. I work from home so you can imagine that this was very important to me. Once again thank you and great job.

Re: BROADBAND - INTERMITTENT SYNC ERROR

mrpotatogod — Thu, 15 Jun 2023 08:55:19 GMT

Re: BROADBAND - INTERMITTENT SYNC ERROR

Chris-TalkTalk — Thu, 15 Jun 2023 09:09:25 GMT

That's great news mrpotatogod, thanks for letting us know 🙂

Chris