topic Re: No Internet Connection in Fibre

No Internet Connection

ballantynev64 — Wed, 14 Jun 2023 12:21:26 GMT

Long periods of no internet connection for the past week. When it does return it is minutes or hours before another disconnect.

Re: No Internet Connection

Anonymous — Wed, 14 Jun 2023 12:36:24 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: No Internet Connection

ballantynev64 — Wed, 14 Jun 2023 12:52:42 GMT

Ok it has been updated

Re: No Internet Connection

Anonymous — Wed, 14 Jun 2023 12:57:38 GMT

Hello,

I've run a test on the line now which has detected a possible issue. Just to confirm, are both the modem and router currently connected and switched on at the moment? Has the set up changed at all since this was set up by the engineer? Have you also tried powering down both for 30 minutes and then retested again?

Thanks

Re: No Internet Connection

ballantynev64 — Wed, 14 Jun 2023 13:00:41 GMT

Currently powered on, yes. No changes since installation. I have tried rebooting the router as well as other typical troubleshooting tasks.

Re: No Internet Connection

Anonymous — Thu, 15 Jun 2023 06:08:27 GMT

Morning,

Sorry for the delay. If nothing has changed then the next step will be to arrange an engineer visit to the property. If you would like to go ahead with this then please let us know and we can confirm some details with you.

Thanks