topic TalkTalk WiFi Hub Firmware Update Please in Fibre

TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Wed, 14 Jun 2023 16:04:15 GMT

Hi, could I please request a firmware update for my TalkTalk WiFi Hub as I have been running 136 with the TalkTalk WiFi Booster successfully but I'd like to make use of the mesh functionality.

If possible could I ask if you can push the update "early morning" before 8:45am as I normally launch my work VPN around then and start to open documents?

Many thanks in advance.

Re: TalkTalk WiFi Hub Firmware Update Please

Debbie-TalkTalk — Thu, 15 Jun 2023 06:02:35 GMT

Hi AldridgeAndy

I've updated your router firmware to the latest version 174.

Thanks

Debbie

Re: TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Thu, 15 Jun 2023 07:57:41 GMT

Many thanks for the firmware update and super speedy response 🙂

Re: TalkTalk WiFi Hub Firmware Update Please

Debbie-TalkTalk — Thu, 15 Jun 2023 08:01:15 GMT

Hi AldridgeAndy

You're welcome 🙂

If you do experience any issues then please let us know.

Thanks

Debbie 🙂

Re: TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Fri, 16 Jun 2023 13:33:51 GMT

Hope it's ok to share some feedback on Firmware v174;

SonicWall VPN that I use for work is still performing as expected.

The mesh wireless network seems to be performing well.

Bizarrely my TalkTalk wireless booster that had been showing "Green Signal Strength" for months with v130 now shows Amber with v174 yet neither the router or booster have changed locations.

I can log in to the web interface on my iOS devices (all current and up to date), but from advanced settings if you then select "TalkTalk Wi-Fi Hub" you are instantly logged out. Tiles labelled as "Access Control" and "Internet Connectivity" can be accessed but delving deeper some sub-menu items work and some are unresponsive.

On my Windows notebook using Microsoft Edge, attempting to log-in to the Wi-Fi Hub I am simply informed that I have an incorrect username or password. Using "In Private Browsing" I can log-in with the same credentials, this gives the best experience but some of the sub-menu's are unresponsive on occasion. If you work through sub-menu's left to right you get more unresponsive headings than right to left! Have to admit I haven't tried Chrome or Firefox yet, but I'd like to think that Edge is a modern, popular, current, browser.

All of the above is after rebooting the Wi-Fi hub and leaving it powered down for 2hours. Prior to that on iOS devices I couldn't get past the simple TalkTalk device status pages.

I appreciate that probably the majority of customers won't even log in to the web interface, but for those of us that do I'm hoping you are already aware of the above.

Thanks, Andy.

Re: TalkTalk WiFi Hub Firmware Update Please

Debbie-TalkTalk — Fri, 16 Jun 2023 13:41:43 GMT

Hi Andy

Thanks for sharing your feedback.

@KeithFrench is this the same issue as what you reported to the Devices Team?

Re: TalkTalk WiFi Hub Firmware Update Please

KeithFrench — Fri, 16 Jun 2023 14:05:39 GMT

Hi @Debbie-TalkTalk

Yes to all of that!

Re: TalkTalk WiFi Hub Firmware Update Please

KeithFrench — Fri, 16 Jun 2023 14:16:12 GMT

Hi @AldridgeAndy

Which unit (router or booster) are you connected to. You may not be connected to the closest one & that may account for lower signal strength.

Re: TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Fri, 16 Jun 2023 14:25:41 GMT

@KeithFrench On the TalkTalk WiFi booster the central LED indicates signal strength or quality of connection to the main router. With v130 this had been running on "Green" for months. on v174 it's dropped down to "Amber". (I only have one booster)

Not really a big issue as it's still working well, but just an interesting observation as neither location of the devices or environment has changed.

Hopefully that explains things a little better.

Re: TalkTalk WiFi Hub Firmware Update Please

KeithFrench — Fri, 16 Jun 2023 14:34:20 GMT

Hi @AldridgeAndy @Debbie-TalkTalk

Is Wi-Fi Oprimisation enabled? I do find (shock horror) that my backhaul 5GHz between the two mesh nodes is better with it enabled.

With V136 of course as you said it was never working as a mesh. Now from V158 it is & so this might affect the signal strength over the backhaul. I would try turning off the booster, then rebooting the router & once that has come back up OK, turn on the 266 again and wait for it to connect OK. Then experiment with the placement of the two units.

Re: TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Fri, 16 Jun 2023 14:41:14 GMT

Hi @KeithFrench I have WiFi optimisation enabled, I'm one of those lucky folk where at most you see one channel channel change a week sometimes less 🙂

Re: TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Fri, 16 Jun 2023 14:45:36 GMT

@KeithFrench and @Debbie-TalkTalk

Sorry I forgot to mention I was also seeing when I checked the system log last night loads of entries stating "upnp enabled" every few minutes, but I'm guessing that's been logged too?

I'm hoping it's a bug as you hear that upnp is a security risk.

Re: TalkTalk WiFi Hub Firmware Update Please

KeithFrench — Fri, 16 Jun 2023 14:52:51 GMT

Hi @AldridgeAndy

I can't say I have seen that one. Yes, UPnP is a big security risk, as is leaving WPS enabled for long periods of time, but both can easily be disabled in the router's GUI.

To disable UPnP go to:-

Dashboard > Manage my devices > Manage Advanced Settings > Access Control > Port Forwarding

Set Enable UPnP Igd to Off

To disable WPS, go to:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 2.4Ghz gear icon > WPS

Then turn it off & repeat this for the 5GHz band. The only downside is remembering it is disabled when you want to connect a new device using WPS!!

Re: TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Fri, 16 Jun 2023 15:06:38 GMT

Just for info I'm seeing entries like this in the system log;

Re: TalkTalk WiFi Hub Firmware Update Please

KeithFrench — Fri, 16 Jun 2023 15:07:58 GMT

Thanks for that. They should disappear if you disable UPnP.

Re: TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Fri, 16 Jun 2023 15:09:45 GMT

@KeithFrench just disabled upnp now as per your instructions. Historically I am sure it was disabled but I don't have any proof.

Re: TalkTalk WiFi Hub Firmware Update Please

KeithFrench — Fri, 16 Jun 2023 15:10:56 GMT

t might possibly have got re-enabled with the firmware update, you never know!

Re: TalkTalk WiFi Hub Firmware Update Please

Anonymous — Mon, 19 Jun 2023 05:44:55 GMT

Morning,

@KeithFrench - thanks for confirming and we've fed this back to our Devices Team.

Thanks

Re: TalkTalk WiFi Hub Firmware Update Please

AldridgeAndy — Mon, 30 Oct 2023 21:34:19 GMT

Four months in with Firmware 174 I just wanted to feedback another few issues that have arisen.

My TalkTalk mesh Wi-Fi booster is now no longer visible within the Sagemcom routers web interface, neither are some of the devices connected via the Wi-Fi booster. The Wi-Fi booster is working fine as are the devices connected to it. Even the Mesh - Devices table shows no sign of the mesh Wi-Fi booster and any of it's connected devices.

I have brought a new car with Google Automotive. This point blank refuses to see the Sagemcom WiFi at two different locations, and yet can see and connect to neighbours Shell and Virgin WiFi once you have the pass code of course.

In trying to sort the car connectivity I disabled the 5Ghz WiFi and now having re-enabled it the only thing connected to 5Ghz in the Mesh Booster, all other devices have been stuck on 2.4Ghz for around 3 days now. Hopefully a reboot will fix this.

Re: TalkTalk WiFi Hub Firmware Update Please

Karl-TalkTalk — Tue, 31 Oct 2023 06:15:35 GMT

If a reboot does not clear this, next option would be a pin (factory) reset of the devices / router to see if they are then visible and your car and other devices make a connection.

Karl.