topic Re: Can't access work VPN in Fibre

Can't access work VPN

PointlessAccount — Fri, 16 Jun 2023 10:17:47 GMT

I am not able to access VPNs through Windows when using my home TalkTalk wifi. It works fine using my office wifi so it must be TalkTalk blocking them in some way. Could this be rectified at the earliest opportunity please as I need to access VPNs to do my job.

Re: Can't access work VPN

Chris-TalkTalk — Fri, 16 Jun 2023 10:36:19 GMT

Hi PointlessAccount,

Have you only recently started having problems accessing the VPN?

Chris

Re: Can't access work VPN

PointlessAccount — Fri, 16 Jun 2023 10:48:41 GMT

No, this has been the case ever since I started working from home several months ago.

Re: Can't access work VPN

Chris-TalkTalk — Fri, 16 Jun 2023 10:49:54 GMT

OK thanks. What is the make and model of your router?

Chris

Re: Can't access work VPN

PointlessAccount — Fri, 16 Jun 2023 10:53:35 GMT

SAGEMCOM and the version number is FAST 5364-3. T8

Re: Can't access work VPN

Chris-TalkTalk — Fri, 16 Jun 2023 10:58:40 GMT

OK thanks. What happens when you try to connect to the VPN, do you get an error message?

Chris

Re: Can't access work VPN

PointlessAccount — Fri, 16 Jun 2023 11:10:54 GMT

No, it just says connecting and keeps spinning forever. On my office wifi it connects within 30 seconds.

Re: Can't access work VPN

PointlessAccount — Fri, 16 Jun 2023 11:14:45 GMT

Actually no, there is an error message. it reads as follows: "The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly."

Re: Can't access work VPN

Chris-TalkTalk — Fri, 16 Jun 2023 11:17:38 GMT

OK thanks. We can update your router's firmware to the latest version. Would you like to give this a try?

Chris

Re: Can't access work VPN

PointlessAccount — Fri, 16 Jun 2023 11:18:37 GMT

Yes please. I am ready now if you are.

Re: Can't access work VPN

Chris-TalkTalk — Fri, 16 Jun 2023 11:19:55 GMT

OK. I'll start the update now. It can take up to 10 minutes to complete, please don't switch off your router

Chris

Re: Can't access work VPN

PointlessAccount — Fri, 16 Jun 2023 11:29:44 GMT

Hi Chris,

I've just checked and it appears to be working now. Many thanks for your help.

Re: Can't access work VPN

Chris-TalkTalk — Fri, 16 Jun 2023 11:32:46 GMT

That's great news, thanks for letting me know 🙂

Chris