topic Constant Broadband Disconnection in Fibre

Constant Broadband Disconnection

Colin_C — Sat, 24 Jun 2023 18:40:11 GMT

Hello

From Thursday 22 June, my broadband has been constantly disconnecting (for a few seconds to about 2 minutes) and reconnecting. Every hour of the day, there has been no less than 3 disconnections; the instances are sporadic - separated by seconds up to around 30 minutes.

Today, 24 June, has been noticeably worse with the amount of disconnections per hour.

I have done the usual service checks (which stated nothing was wrong) and reset the router.

And all connected devices are affected, so none of them have faults.

If this cannot be fixed soon, would this be eligible for compensation? Since while this isn't a complete loss of service, the frequency makes it almost as bad.

Re: Constant Broadband Disconnection

Gliwmaeden2 — Sat, 24 Jun 2023 19:45:18 GMT

Not eligible for automatic compensation, @Colin_C.

Staff will be back from Monday to look into this and respond. Keep your router switched on meanwhile.

Re: Constant Broadband Disconnection

Debbie-TalkTalk — Mon, 26 Jun 2023 07:16:31 GMT

Hi Colin

I'm really sorry to hear this.

I've completed a line test which has detected a potential line fault so I have passed this straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for further updates from Openreach.

Thanks

Debbie

Re: Constant Broadband Disconnection

Debbie-TalkTalk — Tue, 27 Jun 2023 08:50:24 GMT

Hi Colin

I can see that the fault has been assigned to a line engineer this morning, we should hopefully have further updates later this afternoon.

Thanks

Debbie

Re: Constant Broadband Disconnection

Debbie-TalkTalk — Tue, 27 Jun 2023 12:54:14 GMT

Hi Colin

The fault has now been closed by Openreach as resolved - In Joint AreaCable (Underground)

Is everything working ok now?