topic Re: VPN not working in Fibre

VPN not working

xcaeleax — Fri, 30 Jun 2023 15:05:00 GMT

hi, i have seen several other similar posts with the same issue.

i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as they cannot see that there is an issue as to why i cannot connect. i have seen that others have had this solved, your help would be very much appreciated.

thank you

Re: VPN not working

KeithFrench — Sat, 01 Jul 2023 09:29:06 GMT

Which make/model of TalkTalk router are you using & what is its current firmware version?

Re: VPN not working

Debbie-TalkTalk — Mon, 03 Jul 2023 05:38:59 GMT

Hi xcaeleax

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: VPN not working

Anonymous — Wed, 05 Jul 2023 06:16:02 GMT

Morning,

Do you still need assistance with this?

Thanks

Re: VPN not working

xcaeleax — Fri, 07 Jul 2023 10:45:08 GMT

i do, i have updated my details - still require help to get connected. thank you

Re: VPN not working

Chris-TalkTalk — Fri, 07 Jul 2023 10:51:58 GMT

Hi xcaeleax,

What exactly happens when you try to connect to the VPN?

Chris

Re: VPN not working

xcaeleax — Fri, 07 Jul 2023 10:53:21 GMT

Hi Keith, please see below:

Router: Sagemcom CS 50001 FAST 5364-3.T8

Re: VPN not working

KeithFrench — Fri, 07 Jul 2023 11:51:15 GMT

Thanks, but what firmware is it running?

Re: VPN not working

Chris-TalkTalk — Fri, 07 Jul 2023 11:53:48 GMT

It's running 100174 Keith

Re: VPN not working

KeithFrench — Fri, 07 Jul 2023 12:06:36 GMT

Hi @xcaeleax

There are very few bugs in V174 affecting VPNs, but there are a few that may affect certain VPN clients. Which VPN client do you use to connect to your work? Do you know what VPN protocol that it uses, here are most of them:-

PPTP
L2TP-IPSec
SSTP
IKEv2

Re: VPN not working

Anonymous — Mon, 10 Jul 2023 05:28:04 GMT

Morning,

How are you getting on?

Thanks