topic Re: Turn off WiFi optimization request in Fibre

Turn off WiFi optimization request

guerilla — Sun, 02 Jul 2023 15:29:59 GMT

Hi,

Could someone at TT please turn off WiFi optimization on my TT Hub Sagemcom router, please?

One of my devices gets dropped as I change the channel to meet conditions at specific times so I'm happy to conduct periodic network reviews and optimisations myself.

My phone number is in my profile.

Kind regards

Re: Turn off WiFi optimization request

Debbie-TalkTalk — Mon, 03 Jul 2023 05:52:07 GMT

Hi guerilla

I've switched the WIFI optimisation off as requested, please let us know how the connection compares.

Thanks

Debbie

Re: Turn off WiFi optimization request

guerilla — Tue, 04 Jul 2023 06:29:49 GMT

Thank you so much @Debbie-TalkTalk

WiFi is holding designated channel in both 2.4 and 5GHz frequencies now so I hope the unreliable connection holds.

Thank you for such a swift resolution!

Have a good one 👍

Re: Turn off WiFi optimization request

Debbie-TalkTalk — Tue, 04 Jul 2023 06:33:54 GMT

Hi guerilla

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie 🙂

Re: Turn off WiFi optimization request

guerilla — Wed, 05 Jul 2023 13:43:15 GMT

Thank you,

Router is now holding the channels I select for both frequencies as I hoped it would.

I completed the survey detailing my positive experience.

Great support again from TT; proud to be a customer, thank you

Re: Turn off WiFi optimization request

Anonymous — Thu, 06 Jul 2023 05:29:39 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Re: Turn off WiFi optimization request

Adam1978 — Fri, 07 Jul 2023 08:50:26 GMT

How do you turn off WIFI optimisation as I have set the router to manual channel 11 but 24 hours later it reverts to channel 1 both my neighbors are using this channel.

Re: Turn off WiFi optimization request

Anonymous — Fri, 07 Jul 2023 08:51:39 GMT

Good Morning,

Thanks for your post. Please can you create your own topic and we can then switch this off for you.

Thanks 🙂