topic Re: Router download sync speed has reduced in Fibre

Router download sync speed has reduced

marksc — Sun, 02 Jul 2023 10:17:58 GMT

Hi,

I've recently noticed my internet is a bit slower than it used to me.

When i logged into my TalkTalk hub router i noticed that the download sync speed has dropped from 22.4 Mbps to 20.0 Mbps.

When your broadband speed is relatively poor to begin with this drop in sync speed obviously has more of an impact relative to a similar drop at someone who gets 60 / 70 Mbps download speeds.

For several years the sync speed has remained stable at 22.4 Mbps so something recently has happened on my line.

Can someone look into this?

Re: Router download sync speed has reduced

Gliwmaeden2 — Sun, 02 Jul 2023 12:02:10 GMT

That's not a huge drop, @marksc. Things might improve if you switch the router off for a full 30 minutes, to allow it to start a new session.

Then leave it on until staff have had time to check the line, after the weekend.

Usually the crucial speed to look out for is if you drop below the minimum guaranteed speed for the line, in which case it can involve getting out an engineer.

Have you run a speed test via My Connection (accessed from the Service Status Dashboard)? The result will show recent speeds for the line and the minimum guaranteed speed.

Re: Router download sync speed has reduced

marksc — Sun, 02 Jul 2023 14:06:59 GMT

I switched off the router for approx on hour but it is still syncing at the lower 20.0 Mbps download speed.

It synced at the higher speed for several years at least so something has obviously happened on the line for it now to start syncing at a lower download speed.

I appreciate the drop in sync download speed doesn't sound like very much but again when you have a relatively slow speed to begin with you can't really afford for the sync speed to start getting slower.

Re: Router download sync speed has reduced

martswain — Sun, 02 Jul 2023 14:50:51 GMT

@marksc is your phone working normally without any odd noises ?

From the router statistics page, what is your DOWNSTREAM noise margin in dB ?

Remove any phones and other equipment including extensions and see if the speed improves.

Check for loose or damaged cables and sockets internally and if you have an overhead incoming line have a look at that too.

Do not force too many re-syncs as they may be perceived as faults by DLM and that could further reduce your speeds.

Re: Router download sync speed has reduced

Gliwmaeden2 — Sun, 02 Jul 2023 15:38:56 GMT

@marksc, just wait for staff to work you through further checks. If you've been switching things on and off, their readings will already be affected by too many interruptions. Leave the router on now.

Best if people don't post further before staff reach this to keep it moving forward in the queue for attention.

Re: Router download sync speed has reduced

ferguson — Sun, 02 Jul 2023 15:53:44 GMT

@marksc

As @martswain suggested, have you noticed any noise on your phoneline? Do you have a test socket behind your master socket to see if there is any improvement if you connect there?

Subject to that, as @Gliwmaeden2 has said, the support team should pick this up when they are back online from Monday.

Re: Router download sync speed has reduced

Anonymous — Mon, 03 Jul 2023 06:26:51 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential voice fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone? Does the main socket also have a test socket please?

Thanks

Re: Router download sync speed has reduced

marksc — Mon, 03 Jul 2023 06:58:04 GMT

Hi Michelle,

Getting a dial tone though I never actually use the voice line.

I have a MK4 Openteach socket so I don't belive I can test this?

I've had multiple power cuts at my property over the past 4 to 6 week period as I live in the country. Could this have caused line to sync at lower speed. This happens most summers due to birds hitting the power lines and my speed has always synced at the same speed until now.

Can the DLM be reset?

Re: Router download sync speed has reduced

Chris-TalkTalk — Mon, 03 Jul 2023 07:26:48 GMT

Hi marksc,

If you have the 5c Mk4 then it has a test socket. Is this the only telephone socket in your home?

Chris

Re: Router download sync speed has reduced

marksc — Mon, 03 Jul 2023 07:32:24 GMT

Hi Chris,

Yes this is the only socket.

Re: Router download sync speed has reduced

Chris-TalkTalk — Mon, 03 Jul 2023 07:39:31 GMT

Thanks, could you connect the router to the test socket and leave it there for a couple of days and we'll see if DLM moves you to a faster profile

Chris

Re: Router download sync speed has reduced

marksc — Mon, 03 Jul 2023 07:50:23 GMT

Hi Chris,

I've connected the router to the MK4 test socket using the Microfilter that came with hub router. So will you guys be monitoring sync speed or is this something I should closely monitor?

Re: Router download sync speed has reduced

Chris-TalkTalk — Mon, 03 Jul 2023 07:55:04 GMT

It will take at least 48 hours for DLM to respond to any improvement and move you to a faster profile so if you could bump the thread in a couple of days we can run another line test to see if there's been any improvement

Chris

Re: Router download sync speed has reduced

Anonymous — Wed, 05 Jul 2023 06:11:08 GMT

Morning,

I've re-checked the connection stats now and the sync speed is still the same. The line test is still detecting a potential voice fault. Is there any noise/crackling on the voice service?

Thanks

Re: Router download sync speed has reduced

marksc — Wed, 05 Jul 2023 07:26:30 GMT

Hi Michelle

can't hear any crackling on voice line. I still think something has happened to my line to cause the sync to be reduced. I just can't afford for the speed to start ebbing away bit by given my wife and I both work from home

Can this be looked into further?

Re: Router download sync speed has reduced

Anonymous — Wed, 05 Jul 2023 07:47:02 GMT

Morning,

Ok thanks for confirming. As the line test has detected a potential external line fault, I've passed this over to Openreach now to complete an external line investigation. We will monitor the fault for any updates and will post back here as soon as we know more.

Thanks

Re: Router download sync speed has reduced

marksc — Wed, 05 Jul 2023 09:59:55 GMT

Thanks Michelle.

Should I keep the hub connected to the test socket for the time being?

Re: Router download sync speed has reduced

Debbie-TalkTalk — Wed, 05 Jul 2023 10:05:15 GMT

Hi marksc

Yes please if that's ok.

We will post back here as soon as we have additional updates from Openreach.

Thanks

Re: Router download sync speed has reduced

Debbie-TalkTalk — Thu, 06 Jul 2023 07:17:05 GMT

Hi Mark

This is still under investigation with Openreach, no additional updates as yet. We'll continue to monitor and update.

Thanks

Re: Router download sync speed has reduced

Debbie-TalkTalk — Fri, 07 Jul 2023 05:31:27 GMT

Hi Mark

The fault has been assigned to an engineer this morning. We should hopefully have further updates this afternoon.

Thanks

Debbie