topic Re: Gfast openreach modem problems in Fibre

Gfast openreach modem problems

icnoble — Tue, 04 Jul 2023 19:26:21 GMT

I have been having issues with my internet connection for about 3 years now. I get periods of random outages and slow speeds, down to 49mbs at times. I have had several engineer visits and they can never find any issues in the house. I was even given a 2nd gfast modem so I now have 2. When the problem starts if i swap the modem it appears to cure the problem but sooner or later it starts again. Any advice would be helpful. Thank you

Re: Gfast openreach modem problems

ferguson — Tue, 04 Jul 2023 19:59:08 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Gfast openreach modem problems

Anonymous — Wed, 05 Jul 2023 05:39:35 GMT

Morning,

I'm sorry to hear this. Are the modem and router both switched on and connected at the moment?

Thanks

Re: Gfast openreach modem problems

Anonymous — Fri, 07 Jul 2023 05:46:50 GMT

Morning,

How are you getting on, do you still need assistance with this?

Thanks