topic Re: Faulty router in Fibre

Faulty router

harvi — Wed, 05 Jul 2023 20:56:07 GMT

I have an

EchoLife DG8041W Home Gateway

The speeds to the router seem normal. The software is up to date. But all devices connected via Wi-Fi are slow. Speed tests on my iPhone show 6mbps down load, but upload ok at 16.

the tv buffers constantly.

I’ve reset router, this didn’t help.

could I be sent a new router to test whether this is the issue?
thanks

Re: Faulty router

AllyM — Wed, 05 Jul 2023 21:30:15 GMT

Is it just WiFi or are wired connections slow as well?

If both wired and wireless throughput speed is slow, it may be worthwhile (if you haven't already done so) to switch off the router for at least half an hour before restarting.

Re: Faulty router

harvi — Wed, 05 Jul 2023 22:14:08 GMT

Thanks for replying. It is wired and wireless throughput speeds that are as low as 6/7 mbps.

I have tried turning off the router and leaving it off for a while. Throughput speed did increase but soon dropped.

it’s plugged into master socket too.
I’ve looked on a Wi-Fi scanner, my Wi-Fi is not on over crowded channels either.

Re: Faulty router

Anonymous — Thu, 06 Jul 2023 05:38:50 GMT

Morning,

I'm sorry to hear this. Is the router currently switched off/powered down?

Thanks

Re: Faulty router

harvi — Thu, 06 Jul 2023 06:52:11 GMT

I powered it down about an hour ago, it’s running now

Re: Faulty router

Debbie-TalkTalk — Thu, 06 Jul 2023 07:20:51 GMT

Hi harvi

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Faulty router

harvi — Thu, 06 Jul 2023 07:35:56 GMT

That's great ...thank you, I'll let you know how it goes.

Re: Faulty router

Debbie-TalkTalk — Thu, 06 Jul 2023 07:57:16 GMT

Hi harvi

Thank you 🙂

Debbie

Re: Faulty router

Debbie-TalkTalk — Mon, 10 Jul 2023 09:01:26 GMT

Hi harvi

How are you getting on, have you received the router?

Re: Faulty router

harvi — Mon, 10 Jul 2023 12:32:41 GMT

yes I’ve received the router, hoping to set it up later to test it out

thanks

Re: Faulty router

Debbie-TalkTalk — Mon, 10 Jul 2023 12:33:35 GMT

Hi harvi

Ok, thanks for letting us know 🙂

Debbie

Re: Faulty router

harvi — Mon, 10 Jul 2023 13:09:40 GMT

just set up the new router - it’s great! Speed to the router has improved and the throughput is faster than the old router, even on a good day.

If I can keep this router, that would be great?

thanks Heidi

Re: Faulty router

Debbie-TalkTalk — Mon, 10 Jul 2023 13:11:39 GMT

Hi Heidi

That's great news 🙂 Yes of course you can. Please can you return the old router using the pre paid returns bag.

Thanks again.

Debbie

Re: Faulty router

harvi — Mon, 10 Jul 2023 14:20:15 GMT

Thanks for the efficient response, so much easier than live chat or phoning. Really appreciate it.

thanks

Re: Faulty router

Karl-TalkTalk — Mon, 10 Jul 2023 14:21:59 GMT

I'm so glad you found the Community helpful.

Regards,

Karl.