topic My internet drooped in last 2 weeks in Fibre

My internet drooped in last 2 weeks

taktakarefidiotes — Thu, 06 Jul 2023 13:52:53 GMT

I have seen engineer in green cabinet after that my broadband dropped on router to 53Mb download.

When I checked on my talktalkt dashbord it was showing issue and you trying sort it out. after a week from reporting it you I see all is fixed. But speed stay same?!

Actual rate 53523 Kbps

Attainable Rate 79492 Kbps

Why I have been downgraded if I have had 72Mb year ago?!

Re: My internet drooped in last 2 weeks

Gliwmaeden2 — Thu, 06 Jul 2023 22:54:57 GMT

Add your Talktalk landline number / account number in your community forum profile details for TT staff to identify your account, @taktakarefidiotes.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Your thread is in the queue for attention. Staff reply during the day, Monday to Friday.

Re: My internet drooped in last 2 weeks

Debbie-TalkTalk — Fri, 07 Jul 2023 05:05:08 GMT

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then take a look at this for you.

Thanks

Debbie

Re: My internet drooped in last 2 weeks

Debbie-TalkTalk — Mon, 10 Jul 2023 08:03:26 GMT

Do you still need help with this?

Re: My internet drooped in last 2 weeks

Chris-TalkTalk — Fri, 28 Jul 2023 09:47:23 GMT

Hi taktakarefidiotes,

If you still need assistance please let us know

Chris