topic Talktalk router defective in Fibre

Talktalk router defective

RhysHacker — Fri, 07 Jul 2023 01:04:10 GMT

Been back and forth with live chat and got no where, my router is defective but they said they are working on a fault at the exchange but this dosent affect me as i have internet going into my openreach hub and can connect to that directly via wired connection to my pc, i requested a new router but they wont send me one, how can i go about getting a new router sent out as i believe that this is the issue as my talktalk router is just flashing orange constantly, i have tried to reset the router via pin hole at the back and have tried other cables going from openreach to talktalk router, also direct from wall socket to talktalk router, unable to get any wi-fi due to talktalk router not working.

Re: Talktalk router defective

Anonymous — Fri, 07 Jul 2023 05:10:28 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Talktalk router defective

RhysHacker — Fri, 07 Jul 2023 07:21:24 GMT

Hi Michelle, I have updated my community profile, please let me know if you need anything else from me.

Re: Talktalk router defective

Anonymous — Fri, 07 Jul 2023 07:23:10 GMT

Morning,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Talktalk router defective

RhysHacker — Fri, 07 Jul 2023 07:27:37 GMT

Hello,

That is now done

Thanks

Re: Talktalk router defective

Debbie-TalkTalk — Fri, 07 Jul 2023 07:32:43 GMT

Hi RhysHacker

Thanks for updating your Community Profile.

I have ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Talktalk router defective

RhysHacker — Fri, 07 Jul 2023 07:34:57 GMT

Hello,

Thank-you very much, I will let you know the result of replacement router

Kind regards,

Re: Talktalk router defective

Debbie-TalkTalk — Fri, 07 Jul 2023 07:35:33 GMT

Hi RhysHacker

Thank you 🙂

Debbie

Re: Talktalk router defective

RhysHacker — Sat, 08 Jul 2023 11:09:58 GMT

Hi, replacement router has turnt up, I have plugged it in and all is now working fine.

Connect TV and phone to new router and works perfect

Thanks for your help

Re: Talktalk router defective

Anonymous — Mon, 10 Jul 2023 05:33:47 GMT

Morning,

I'm really glad to hear this and thanks for keeping us updated 🙂 Please let us know if you need any further assistance.

Thanks