topic Please turn off WiFi optimisation on my account in Fibre

Please turn off WiFi optimisation on my account

Dungareesncats — Sun, 09 Jul 2023 10:08:19 GMT

Hello!

I have a ps5 and fibre 150, speed tests say that everything is amazing but when I play online games they are super laggy and I get disconnected. I've had a new socket and a new router but the issue persists.

I've seen other people have had this resolved by turning WiFi optimisation off on their router. Could someone do this for me please?

Many thanks

Re: Please turn off WiFi optimisation on my account

Debbie-TalkTalk — Mon, 10 Jul 2023 07:06:54 GMT

Hi Dungareesncats

I've switched the WIFI optimisation off as requested, please let us know how the connection compares.

Thanks

Debbie

Re: Please turn off WiFi optimisation on my account

Debbie-TalkTalk — Tue, 11 Jul 2023 08:52:29 GMT

Hi Dungareesncats

How's the connection been since the WIFI optimisation was switched off?

Thanks

Re: Please turn off WiFi optimisation on my account

Dungareesncats — Thu, 03 Aug 2023 19:34:14 GMT

Hello,

We had no issues up until this week, where the same thing started happening again. Our speed is fine, all tests are showing router is working fine, but online gaming is super laggy making the game unplayable, this is the 2nd router we've had. We've had a new master socket. Why am I not getting the service I've paid for? I paid extra to be able to play online games and I can't.

Re: Please turn off WiFi optimisation on my account

Karl-TalkTalk — Fri, 04 Aug 2023 06:12:21 GMT

turn off the router for 30 minutes to reset the session then test and see if there is any improvement.

Thanks

Karl.

Re: Please turn off WiFi optimisation on my account

Anonymous — Wed, 09 Aug 2023 07:21:41 GMT

Morning,

How has the connection been since your last post? Did you try the 30 minute router power down?

Thanks