topic Account not created as new Customer with CityFibre in Fibre

Account not created as new Customer with CityFibre

tleung — Sun, 09 Jul 2023 19:12:31 GMT

New to TalkTalk

I've had my FTTP installed since May, however since then have been waiting on an email coming through with my account number/details so I can create an account and god forbid pay some bills.

I'm wondering if anyone else has had this issue? Internet is working fine but can't manage my account at all

Re: Account not created as new Customer with CityFibre

Arne-TalkTalk — Mon, 10 Jul 2023 08:30:04 GMT

Hi @tleung

Can you add your full address to the private notes section of your community profile and I will try to locate your account.

Thank you.

Re: Account not created as new Customer with CityFibre

tleung — Wed, 12 Jul 2023 10:26:35 GMT

Hi - @Arne-TalkTalk have done so

Thomas

Re: Account not created as new Customer with CityFibre

Arne-TalkTalk — Tue, 18 Jul 2023 14:02:43 GMT

Hi @tleung

It looks like the account has now been created , did you get the email with the direct debit details?

it should have your account number in it, allowing you to register.