topic Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice in Fibre

Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Fri, 28 Apr 2023 14:32:32 GMT

Since switching to Full Fibre with digital voice a few weeks ago my caller ID, which previously worked perfectly, now sometimes fails - sometimes when I receive a call it doesn't show any number. E.g. I have a regular caller who is calling from a traditional landline - sometimes it shows his name, sometimes does not. I am using a Hub 2, and the internet has been working well with no dropouts.

Thanks

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Sparta — Fri, 28 Apr 2023 14:41:56 GMT

Unfortunately I can't help you with your phone problem as I am experiencing issues with my VOIP since moving over to Full Fibre this week but just out of interest how is your Hub 2 WiFi performing?

Thanks

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Debbie-TalkTalk — Mon, 01 May 2023 08:59:36 GMT

Hi mk123

I'm sorry to hear this.

Is the phone connected to the green port on the back of the router?

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Mon, 01 May 2023 09:13:29 GMT

Seems very similar to Hub (1) so far

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Mon, 01 May 2023 09:13:42 GMT

Yes, directly

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Debbie-TalkTalk — Mon, 01 May 2023 09:28:03 GMT

Hi mk123

Ok, please can you try powering down the router for a full 30 minutes as this will start a new session.

Thanks

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Wed, 03 May 2023 14:23:36 GMT

thanks, have done and will report back if the problem continues to occur

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Karl-TalkTalk — Wed, 03 May 2023 14:33:39 GMT

No Problem 🙂

We are here when you need us.

Karl

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Sat, 27 May 2023 11:42:18 GMT

The problem re-occurred today. The caller then called back again from the same handset an hour later, with no changes from either end, and the ID then worked.

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Debbie-TalkTalk — Mon, 29 May 2023 09:01:17 GMT

Hi mk123

Sorry for the delay. Has this been working ok since your last post or has the fault reoccurred?

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Mon, 29 May 2023 10:39:27 GMT

Hi. I only receive calls a few times a week, but the problem has occurred one time (on Saturday, as described in my latest post) since I restarted on my router on 3rd May.

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Debbie-TalkTalk — Mon, 29 May 2023 10:43:08 GMT

Hi mk123

If the fault occurs on most incoming calls then please let us know.

Debbie

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Mon, 29 May 2023 10:48:05 GMT

It shouldn't ever happen though - it never happened before upgrading to full fibre. It is already happening often enough to be annoying - can you please investigate the cause?

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Debbie-TalkTalk — Tue, 30 May 2023 08:10:35 GMT

Hi mk123

Would you like me to send a replacement router so we can rule out a possible fault with voice port?

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Tue, 30 May 2023 22:17:12 GMT

Hi, sure if that's the next step in the debugging process, as I would like this sorted please.

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Debbie-TalkTalk — Wed, 31 May 2023 05:36:00 GMT

Hi mk123

Thanks for your reply.

I've ordered the replacement router, please allow 48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Sat, 03 Jun 2023 11:53:16 GMT

I've just replaced the router to test. The Wi-Fi is working, but now (just like when I first switched to full fibre) the landline has stopped working altogether. The white light on the router is now flashing orange occasionally. When I dial my landline, I get "incorrect number" - when I first switched to full fibre, the error was just that it would ring indefinitely - no "incorrect number". Last time, it was resolved via live chat - digital voice needed to be enabled on TalkTalk's end. See https://community.talktalk.co.uk/t5/Fibre/Problems-after-Fibre-150-Digital-Voice-installed-today/m-p/2965512#M377498 Can you please check whether this is the case again?

Also, can you disable Wi-Fi optimisation on the new hub. Thanks

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Gliwmaeden2 — Sat, 03 Jun 2023 12:05:08 GMT

Staff back on Monday, @mk123.

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

Anonymous — Mon, 05 Jun 2023 06:27:36 GMT

Morning,

I'm sorry to hear this, Can I just confirm, have you also tried the below?

Phone not ringing

Do you have an older model telephone that doesn't ring on incoming calls? We recommend plugging a microfilter into the phone port on the Wi-Fi Hub2 and then plugging your your telephone into the microfilter. The same advice is given if using an eero with a Digital Voice adapter (Grandstream). Test with another handset.

Thanks

Re: Intermittent Caller ID failure since switching to Full Fibre with digital voice

mk123 — Mon, 05 Jun 2023 10:59:20 GMT

Hi Michelle, I haven't tried that, but the landline started working again yesterday after I restarted the router. However, the original problem of intermittent caller ID failure is back, so the new router hasn't fixed the problem. Thanks