topic Re: Download speed has dropped significantly in Fibre

Download speed has dropped significantly

johnny95 — Tue, 11 Jul 2023 10:03:04 GMT

Hi, my download speed dropped significantly late Sunday night, to about 8Mbps from 55Mbps. It still hasn’t gone back up. I’ve checked my “Dashboard” and my router hasn’t dropped connection and has been online for nearly 15 weeks. (103 days) I’ve attached some screenshots. Should I just reboot my router?

Re: Download speed has dropped significantly

Debbie-TalkTalk — Tue, 11 Jul 2023 10:07:12 GMT

Hi johnny95

I'm sorry to hear this.

Please can you power down the router for a full 30 minutes and then run another speed test?

Thanks

Re: Download speed has dropped significantly

johnny95 — Tue, 11 Jul 2023 10:11:07 GMT

Ok, Debbie. I’ll try that.

Re: Download speed has dropped significantly

Debbie-TalkTalk — Tue, 11 Jul 2023 10:12:06 GMT

HI johnny95

Thank you. Please let us know how you get on.

Debbie

Re: Download speed has dropped significantly

johnny95 — Tue, 11 Jul 2023 10:59:55 GMT

Hi Debbie, that’s fixed the issue. Thanks.

Re: Download speed has dropped significantly

Karl-TalkTalk — Tue, 11 Jul 2023 11:04:49 GMT

glad to hear. Powering off for 30 minutes does reset the session.

Karl.

Re: Download speed has dropped significantly

johnny95 — Tue, 11 Jul 2023 11:11:27 GMT

Cheers Karl. Do you know why this happened? Was it just a case of clearing data from the router?

Re: Download speed has dropped significantly

Karl-TalkTalk — Tue, 11 Jul 2023 11:18:36 GMT

Hi,

There can be so many reasons a session can be stale, ranging from the router, to local network issues, impact of the recent storms or even overnight network maintenance in the area.

Karl

Re: Download speed has dropped significantly

johnny95 — Tue, 11 Jul 2023 11:20:46 GMT

Ok, thanks for the info 👍

Re: Download speed has dropped significantly

Karl-TalkTalk — Tue, 11 Jul 2023 11:27:56 GMT

You're Welcome 🙂

Regards

Karl