topic Re: slow fibre speeds and regular disconnects in Fibre

slow fibre speeds and regular disconnects

guitarman3 — Tue, 28 Mar 2023 22:38:54 GMT

hi guys. this past week or so my fibre is constantly disconnecting. when it does i reboot router and all seems ok for a few hours then it starts to drop again. fibre speeds are pretty low. streaming films and shows is useless as i dont have enough dl speed to watch them. browsing internet is so slow any ideas?

Re: slow fibre speeds and regular disconnects

Anonymous — Wed, 29 Mar 2023 05:50:51 GMT

Morning,

I'm sorry to hear this. I can see that the line tests have detected a potential external line fault and this has been raised to Openreach for further investigation. We'll re-check for an update on the fault in 24hrs.

Thanks

Re: slow fibre speeds and regular disconnects

guitarman3 — Wed, 29 Mar 2023 14:24:32 GMT

thanks michelle.

just wondered if maybe talktalk have a more updated router than the one i have. had mine for years from tt and maybe i could get a better speed with a more current router. would tt supply a new router free of charge? just a thought.

Re: slow fibre speeds and regular disconnects

Chris-TalkTalk — Wed, 29 Mar 2023 14:40:07 GMT

Hi guitarman3,

Which router do you currently have?

Chris

Re: slow fibre speeds and regular disconnects

guitarman3 — Wed, 29 Mar 2023 15:15:47 GMT

hi chris it's the hg633 by huawei

Re: slow fibre speeds and regular disconnects

Debbie-TalkTalk — Thu, 30 Mar 2023 06:29:14 GMT

Hi guitarman3

Thanks for your reply.

I've ordered you a new router, please allow 24-48rs for this to arrive.

Let us know how you get on.

Thanks again.

Debbie

Re: slow fibre speeds and regular disconnects

guitarman3 — Thu, 30 Mar 2023 09:45:35 GMT

thanks debbie. will the router be just plug and play or do i need to set it up? thanks

Re: slow fibre speeds and regular disconnects

Debbie-TalkTalk — Thu, 30 Mar 2023 09:51:08 GMT

Hi guitarman3

Thanks for your reply.

You just connect up the new router and use the new wireless password from the back of the new router.

Debbie

Re: slow fibre speeds and regular disconnects

guitarman3 — Fri, 31 Mar 2023 22:34:20 GMT

hi again. although the fault is reported to be fixed my speeds are really not that great. i used to get close or even above 50mdl on a regular basis. at the minute i'm struggling to get above 40. this speed is closer to fibre 35 than fibre 65 which i'm on. are you sure tt hasn't downgraded my package to fibre35 without my knowledge?. my new router has just arrived so i'll see what that does but at the moment i'm dissapointed. i hope something can be done to bring my speeds up to acceptable levels.

Re: slow fibre speeds and regular disconnects

Gliwmaeden2 — Fri, 31 Mar 2023 23:10:29 GMT

Plug in the new router and don't switch it off at all till staff respond next week, @guitarman3.

They won't be on here over the weekend.

If the problem is only just fixed, it can take several days for DLM to settle back to the optimum speed for the line.

Re: slow fibre speeds and regular disconnects

Anonymous — Mon, 03 Apr 2023 05:47:34 GMT

Morning,

Thanks for the update. The line test is now detecting a potential line fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Thanks

Re: slow fibre speeds and regular disconnects

guitarman3 — Mon, 03 Apr 2023 10:30:59 GMT

morning michelle. i have an openreach mk2 socket so it has 2 ports. one for the landline phone and the other for broadband. i havn't used the phone port for years as i only have a mobile. i don't have a phone on hand to test that port.

Re: slow fibre speeds and regular disconnects

Debbie-TalkTalk — Mon, 03 Apr 2023 10:42:10 GMT

Hi guitarman3

Thanks for your reply.

Ok no problem. I have passed this fault straight over to Openreach to be investigated by a line engineer.

We should receive further updates from Openreach within the next 48-72hrs.

Thanks again.

Debbie

Re: slow fibre speeds and regular disconnects

Debbie-TalkTalk — Tue, 04 Apr 2023 10:45:07 GMT

Hi guitarman3

I can see that the fault was assigned to a line engineer this morning.

We should hopefully have further updates later today.

Thanks

Re: slow fibre speeds and regular disconnects

guitarman3 — Tue, 04 Apr 2023 23:05:38 GMT

just done another connection test as advised by your latest email. getting the message we suspect an issue with your broadband. test terminated and said we've run into a problem please try later. to be honest the new router has made no difference at all. speed still not great either. beginning to wonder if openreach have even been bothered to have a look. i'm on fibre65 and getting nowhere near average speeds. i know how fttc works and i can even see the street fibre cab from my window. getting a bit tired of this.

Re: slow fibre speeds and regular disconnects

Debbie-TalkTalk — Wed, 05 Apr 2023 06:08:03 GMT

Hi guitarman3

Openreach have now closed the fault as resolved, after completing some external work on the line.

The line is in sync at just under 50mb. What speed are you receiving when running a speed test?

Re: slow fibre speeds and regular disconnects

guitarman3 — Wed, 05 Apr 2023 10:16:49 GMT

hi debbie. just done a speed check on a wired connection. dl 37.4. ul 0.8. no other devices connected to the internet. repeated the test a few times and these speeds or the best i was getting. new router firmware is up to date and reported as working as it should so the router is not the problem. all cables are fully secure in the ports also. as i mentioned in an earlier post this is just above fibre 35 speed what's going on?

Re: slow fibre speeds and regular disconnects

Anonymous — Wed, 05 Apr 2023 10:21:09 GMT

Morning,

Can I just confirm, did you also try a 30 minute router power down since the fault has been resolved as this will reset the current session and can often increase the throughput speeds?

Thanks

Re: slow fibre speeds and regular disconnects

guitarman3 — Wed, 05 Apr 2023 12:25:09 GMT

just turned the router off for an hour in the hope of a reset. no change. did a speed check and it was dl 38.4 ul 0.9. repeated the test a few times and on a couple of occasions the speed checker couldn't even connect to the server. went into router settings and it looks like the sync speed is saying around 47dl but i don't get near that in reality.

Re: slow fibre speeds and regular disconnects

Anonymous — Wed, 05 Apr 2023 12:34:35 GMT

Hello,

Thanks for trying this. Just to confirm, are you using the TalkTalk Speed Tester and were the last few speed tests all completed wired with no other applications running at the same time?

Thanks