topic Re: Router scorched by lightning in Fibre

Router scorched by lightning

BenB123 — Tue, 11 Jul 2023 17:09:14 GMT

Hello -

My apartment block was hit by lightning over the weekend. It has damaged several appliances in my home and my TalkTalk router was scorched (leaving black marks on the wall it is propped up against). It does not seem to be functioning fine - however I am worried about future fire risk.

Could I possibly request a replacement be sent out please?

Any assistance appreciated.

Best wishes,

Ben

Re: Router scorched by lightning

Divsec — Tue, 11 Jul 2023 17:24:23 GMT

Hi @BenB123 your post has been escalated but your message isn't clear the router is working fine but you are worried lightning will strike twice? (Sorry, it's not funny)

I suggest you add your details to your community profile here https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personalinfo and the team will check out the router from their end and advise.

Re: Router scorched by lightning

BenB123 — Tue, 11 Jul 2023 17:34:37 GMT

Thanks for the pointer to update the details @Divsec . Will do that now.

You are correct that the router appears to be working fine - though the scorch marks on the wall behind where it lives are surely not a good sign for its internal health or electrical / fire safety credentials.

Though I'm sure there is some poetry to be found in having survived a lightning strike only to die shortly after due to a malfunctioning router fire....

Re: Router scorched by lightning

Debbie-TalkTalk — Wed, 12 Jul 2023 05:48:27 GMT

Hi Ben

I'm really sorry to hear this.

I have sent you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router scorched by lightning

BenB123 — Wed, 12 Jul 2023 07:20:42 GMT

Hi @Debbie-TalkTalk . Thanks so much for the swift response and update.

Really appreciated.

Ben

Re: Router scorched by lightning

Debbie-TalkTalk — Wed, 12 Jul 2023 07:22:15 GMT

Hi Ben

No problem 🙂

Thanks

Debbie

Re: Router scorched by lightning

Anonymous — Fri, 14 Jul 2023 06:48:43 GMT

Morning,

How are you getting on?

Thanks

Re: Router scorched by lightning

BenB123 — Fri, 14 Jul 2023 07:45:16 GMT

Hi Michelle,

I'm still awaiting delivery of the new Router.

best wishes,

Ben

Re: Router scorched by lightning

Anonymous — Fri, 14 Jul 2023 07:47:33 GMT

Morning,

Ok, thanks for confirming and we'll check back in with you after the weekend.

Thanks

Re: Router scorched by lightning

Debbie-TalkTalk — Mon, 17 Jul 2023 05:22:55 GMT

Hi Ben

Did you receive the router over the weekend?

Re: Router scorched by lightning

BenB123 — Mon, 17 Jul 2023 06:47:28 GMT

Hi Debbie,

Router arrived Friday evening. Up and running and everything seems to be back to normal.

thanks so much for the swift resolution.

Ben

Re: Router scorched by lightning

Debbie-TalkTalk — Mon, 17 Jul 2023 06:52:45 GMT

HI Ben

I'm so glad to hear this, thanks for letting us know.

Debbie 🙂