topic Problems logging into My Account in Fibre

Problems logging into My Account

ColonelPanic232 — Tue, 18 Jul 2023 15:30:27 GMT

Hi there,

I'm having a problem logging into My Account at the moment. After a couple of mistakes I got this message;

"We have detected suspicious login behavior and further attempts will be blocked."

Will this problem resolve itself of its own accord, or will I need to contact someone to get the restriction lifted?

Thanks in advance,

CP .

Gliwmaeden2 — Mon, 17 Jul 2023 14:11:13 GMT

Be glad that too many attempts is treated as suspicious as it does mean that nobody else can keep trying either!

Arne-TalkTalk — Tue, 18 Jul 2023 11:18:56 GMT

Hi ColonelPanic232

Its usually when the password has been inputted wrong in 5 attempts, it will auto reset in 24 hours.

Since your post yesterday have you been able to log in?

ColonelPanic232 — Tue, 18 Jul 2023 15:29:06 GMT

Thanks for replying Arne. Yes I was able to today; as you said, wait 24 hours and it will be fine.

P.S. Gliwmaeden, thanks for replying too.

Arne-TalkTalk — Wed, 19 Jul 2023 11:08:58 GMT

Thanks for the update. Glad its sorted.