topic Fed up in Fibre

Fed up

Kkwi5687 — Sat, 22 Jul 2023 15:32:09 GMT

I am 8 months pregnant and have been dragged into going to work every day into the office because I have no Internet I have called every day spent about 12 hours I total to try and fix the issue you get cut off after an hour nothing works it hasn't been fixed I have tried escalating. I have begged for a technician to come and have a look I have been paying every month

It's so frustrating and upsetting and causing me stress while being heavily pregnant

Re: Fed up

ferguson — Sat, 22 Jul 2023 16:19:55 GMT

Oh my goodness, I am sorry to read this. If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Please bear in mind that they won't be back online until Monday.

Re: Fed up

Debbie-TalkTalk — Mon, 24 Jul 2023 05:38:09 GMT

Hi Kkwi5687

I'm so sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Fed up

Debbie-TalkTalk — Tue, 25 Jul 2023 11:45:58 GMT

Hi Kkwi5687

Do you still need help with this?