topic Re: Light on router very dull in Fibre

Light on router very dull

pottzy — Tue, 25 Jul 2023 10:35:22 GMT

The connected light on front of router hardly noticeable, but the orange light when connecting very bright.

Re: Light on router very dull

Karl-TalkTalk — Tue, 25 Jul 2023 10:39:45 GMT

Besides the light, does the router work correctly, no issues with the connection or Wifi etc ?

Karl.

Re: Light on router very dull

pottzy — Tue, 25 Jul 2023 11:04:32 GMT

Last week the router was disconnecting and connecting approximately every 5 minutes this went on for a few hours and then everything OK connection speed at router slightly down.

Re: Light on router very dull

Karl-TalkTalk — Tue, 25 Jul 2023 11:25:33 GMT

Not seeing any dropped sessions and line tests are clear. Sync is at 53mb currently, only slightly down on previous sync rate, and profiles are set correctly.

Can you try powering off the router for 30 minutes to start a new session, then I can check the sync speed again and see if it increases.

Karl.

Re: Light on router very dull

pottzy — Tue, 25 Jul 2023 12:07:10 GMT

Busy using Internet at the moment will power down later this evening and check back tomorrow.

Re: Light on router very dull

Karl-TalkTalk — Tue, 25 Jul 2023 12:09:07 GMT

Hi,

No Problem 🙂

Let me know and we can check the speed for you.

Karl

Re: Light on router very dull

pottzy — Tue, 25 Jul 2023 16:10:02 GMT

Powered down 16:25 powered up 17:00.

While connecting red/orange flashing light very bright when connected green/white light barely visible.

Status

Connected

Current speeds

Download

55.8 Mbps

Upload

10.4 Mbps

Current Connection time

Online for 00:00:05 day(s)

Re: Light on router very dull

Debbie-TalkTalk — Wed, 26 Jul 2023 05:04:56 GMT

Hi pottzy

Would you like me to send a replacement router?

Re: Light on router very dull

pottzy — Wed, 26 Jul 2023 05:58:33 GMT

Hi Debbie

I would appreciate a replacement router.

Thank you.

Re: Light on router very dull

Debbie-TalkTalk — Wed, 26 Jul 2023 06:02:33 GMT

Hi pottzy

No problem. The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Light on router very dull

pottzy — Sat, 29 Jul 2023 10:55:01 GMT

Hi Debbie

Router arrived Friday thank you.

Router connected Saturday no problems connected light very bright.

I will keep a check on new Router for a few days and then recycle old one.

Can I recycle locally or must I use the enclosed returns bag.

Thanks again

Pottzy

Re: Light on router very dull

Gliwmaeden2 — Sat, 29 Jul 2023 11:55:09 GMT

Talktalk much prefers you to send the old router back, @pottzy.

Make sure that you get a certificate of posting so that you can track its return.

This will help avoid any misunderstandings. The returns department is sometimes a little trigger happy, and send out the £50 demand simply because they have not competently processed the return.

It's helpful to hang onto the proof.

Re: Light on router very dull

pottzy — Sat, 29 Jul 2023 12:08:39 GMT

Thanks for that information will post next week.

Pottzy

Re: Light on router very dull

Debbie-TalkTalk — Mon, 31 Jul 2023 05:41:39 GMT

Hi pottzy

Thanks for letting us know you've received the router 🙂

If you do experience any further issues then please let us know.

Thanks again.

Debbie