topic Re: Wireless issues with WiFi Hub and web interface not working correctly in Fibre

Wireless issues with WiFi Hub and web interface not working correctly

martinharris — Fri, 28 Jul 2023 07:04:52 GMT

I think the firmware has been upgraded recently as some of the navigation in the admin web interface no longer works - clicking a button doesn't navigate to the page etc

Also I am having frequent wireless dropouts. Internet connection itself is fine as also have a wired device and ping test is stable. Wireless drops out for around 2 minutes every hour or so.

Anyone else experiencing the same or any suggestions on how to roll back firmware (I know it's new as now has an option for guest network)

Current version

TalkTalk Wi-Fi Hub
version SG4K100174

Re: Wireless issues with WiFi Hub and web interface not working correctly

Karl-TalkTalk — Fri, 28 Jul 2023 07:10:26 GMT

Are the wifi drop outs to all devices or just a selected device ?

Karl.

Re: Wireless issues with WiFi Hub and web interface not working correctly

martinharris — Fri, 28 Jul 2023 12:43:05 GMT

I'm experiencing it on my PC and my phone. They are both 2.4G connections as nothing here to test 5G.

I've noticed a lot of dns errors in the log files too ....

28.07.2023 13:36:56	Info	SYS	Modem login was successful
28.07.2023 13:29:01	Error	DNS	DNS name resolution failure (_xmpp-client._tcp.scs.samsungqbe.com)
28.07.2023 13:27:56	Error	DNS	DNS name resolution failure (_ldap._tcp.dc._msdcs.127.0.0.1)
28.07.2023 13:12:56	Error	DNS	DNS name resolution failure (_ldap._tcp.dc._msdcs.127.0.0.1)
28.07.2023 13:09:00	Error	DNS	DNS name resolution failure (_xmpp-client._tcp.scs.samsungqbe.com)
28.07.2023 12:58:29	Error	DNS	DNS name resolution failure (farm.plista.com)
28.07.2023 12:58:29	Error	DNS	DNS name resolution failure (farm.plista.com)
28.07.2023 12:58:29	Error	DNS	DNS name resolution failure (farm.plista.com)
28.07.2023 12:57:56	Error	DNS	DNS name resolution failure (_ldap._tcp.dc._msdcs.127.0.0.1)
28.07.2023 12:55:10	Info	WIFI	Device <70:DE:F9:92:AA:F2> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
28.07.2023 12:54:33	Error	DNS	DNS name resolution failure (_xmpp-client._tcp.scs.samsungqbe.com)
28.07.2023 12:53:57	Error	DNS	DNS name resolution failure (_xmpp-client._tcp.scs.samsungqbe.com)
28.07.2023 12:53:20	Error	DNS	DNS name resolution failure (_xmpp-client._tcp.scs.samsungqbe.com)
28.07.2023 12:52:44	Error	DNS	DNS name resolution failure (_xmpp-client._tcp.scs.samsungqbe.com)
28.07.2023 12:52:08	Error	DNS	DNS name resolution failure (_xmpp-client._tcp.scs.samsungqbe.com)
28.07.2023 12:51:48	Info	WIFI	A WiFi device <70:DE:F9:92:AA:F2> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])

Re: Wireless issues with WiFi Hub and web interface not working correctly

Karl-TalkTalk — Fri, 28 Jul 2023 12:47:03 GMT

would you like to swap out the router first to see if it is hardware or firmware related.

Karl.

Re: Wireless issues with WiFi Hub and web interface not working correctly

martinharris — Fri, 28 Jul 2023 13:13:57 GMT

Hi, that would be useful for a first test.

Are you aware of any know issues with the latest firmware, and when it would have been updated?

Re: Wireless issues with WiFi Hub and web interface not working correctly

Karl-TalkTalk — Fri, 28 Jul 2023 13:18:37 GMT

I'm not aware of any issues that would cause wifi drops or increased DNS errors to show in the logs, so I'll get a router out and see if this shows the same behavior.

Karl.

Re: Wireless issues with WiFi Hub and web interface not working correctly

martinharris — Fri, 28 Jul 2023 14:14:34 GMT

Thank you

Re: Wireless issues with WiFi Hub and web interface not working correctly

Karl-TalkTalk — Fri, 28 Jul 2023 14:16:00 GMT

You're Welcome 🙂

Regards

Karl

Re: Wireless issues with WiFi Hub and web interface not working correctly

Anonymous — Tue, 01 Aug 2023 06:05:55 GMT

Morning,

How are you getting on?

Thanks

Re: Wireless issues with WiFi Hub and web interface not working correctly

KeithFrench — Tue, 01 Aug 2023 15:40:11 GMT

Whenever the router's DNS server cannot resolve a domain name by going up the hierarchical DNS tree, it puts an entry to this effect in the system log. There is a bug in recent firmware where the severity of these messages has been set wrong (they should be set to informational). This means they cannot be filtered out in the UI.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Wireless issues with WiFi Hub and web interface not working correctly

Anonymous — Thu, 03 Aug 2023 07:30:07 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks 🙂

Re: Wireless issues with WiFi Hub and web interface not working correctly

martinharris — Thu, 03 Aug 2023 09:47:15 GMT

Yes please if you could send the guide over?

Re: Wireless issues with WiFi Hub and web interface not working correctly

martinharris — Thu, 03 Aug 2023 09:48:04 GMT

Still having some wireless dropouts I'm afraid, on the new router. Seems specific to 2.4Ghz so going to source another adapter for my PC and try that

Re: Wireless issues with WiFi Hub and web interface not working correctly

KeithFrench — Thu, 03 Aug 2023 09:48:34 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.