topic Re: Is there a period of time as a customer before your router is replaced? in Fibre

Is there a period of time as a customer before your router is replaced?

Mickyt160 — Tue, 25 Jul 2023 09:41:54 GMT

Is there a period of time as a customer before your router is replaced or do you have to source your own equipment. My original device is working but not that great upstairs

Re: Is there a period of time as a customer before your router is replaced?

Debbie-TalkTalk — Tue, 25 Jul 2023 09:43:28 GMT

Hi Mickyt160

Just to confirm, which router do you have? (make and model)

Re: Is there a period of time as a customer before your router is replaced?

Mickyt160 — Tue, 25 Jul 2023 10:16:40 GMT

sure it's the Huawei HG633

Re: Is there a period of time as a customer before your router is replaced?

Debbie-TalkTalk — Tue, 25 Jul 2023 10:18:05 GMT

Hi Mickyt160

Thanks for your reply.

I can send you a Sagemcom WIFI hub and a returns bag for your current router. Would you like me to arrange this?

Re: Is there a period of time as a customer before your router is replaced?

Debbie-TalkTalk — Wed, 26 Jul 2023 06:18:05 GMT

Hi Mickyt160

Would you like me to send a replacement router?

Re: Is there a period of time as a customer before your router is replaced?

Mickyt160 — Fri, 28 Jul 2023 14:25:01 GMT

apologies for delay in response. if you consider the Sagemcom WIFI hub to be a superior device to the Huawei HG633 then that would be great, many thanks

Re: Is there a period of time as a customer before your router is replaced?

Debbie-TalkTalk — Mon, 31 Jul 2023 06:08:20 GMT

HI Mickyt160

The replacement router is on its way and also a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares.

Thanks

Debbie