topic Re: Solid orange light no Internet in Fibre

Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 10:29:56 GMT

My Internet went off at 4.15 am this morning router has a solid orange light,

I have gone through the service center and they found no fault.

I have also done a line check this also comes back as no fault showing,

Help

Re: Solid orange light no Internet

KeithFrench — Mon, 31 Jul 2023 10:38:32 GMT

What make/model of router do you have?

Re: Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 10:45:22 GMT

Talktalk WiFi hub

Dev ver Fast 5364-3.T8

Re: Solid orange light no Internet

KeithFrench — Mon, 31 Jul 2023 10:53:43 GMT

Thanks. I'll ask TalkTalk to investigate for you, as this normally indicates an authentication issue.

Re: Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 11:01:58 GMT

Thank you

Re: Solid orange light no Internet

Chris-TalkTalk — Mon, 31 Jul 2023 11:12:58 GMT

Hi mantagte1,

Are you also having problems with your telephone service, is there a dial tone?

Chris

Re: Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 11:28:12 GMT

Do not have a house phone on the premises so unsure

Re: Solid orange light no Internet

Chris-TalkTalk — Mon, 31 Jul 2023 11:36:25 GMT

OK thanks. Is your router currently connected to your test socket, if you have one. Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 11:51:04 GMT

Yes it is

Re: Solid orange light no Internet

Chris-TalkTalk — Mon, 31 Jul 2023 12:45:26 GMT

Thanks, do you have another router that you can test with?

Chris

Re: Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 13:48:54 GMT

No I'm afraid not

Re: Solid orange light no Internet

Chris-TalkTalk — Mon, 31 Jul 2023 13:51:35 GMT

I think we should test with another router, would you like me to send one?

Chris

Re: Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 13:52:44 GMT

Yes please if you could

Re: Solid orange light no Internet

Chris-TalkTalk — Mon, 31 Jul 2023 13:58:37 GMT

OK, I've ordered the router, it should be with you within a couple of days

Chris

Re: Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 14:02:42 GMT

Thanks Chris fingers crossed that sorts out my problems

Re: Solid orange light no Internet

Chris-TalkTalk — Mon, 31 Jul 2023 14:12:28 GMT

No problem, please let us know how you get on with the new router

Chris

Re: Solid orange light no Internet

mantagte1 — Mon, 31 Jul 2023 15:14:44 GMT

Yes will do Chris

Re: Solid orange light no Internet

Anonymous — Tue, 01 Aug 2023 06:04:14 GMT

Morning,

Thank you.

Thanks

Re: Solid orange light no Internet

mantagte1 — Wed, 02 Aug 2023 13:00:08 GMT

Hi all new router works perfectly thank you all for your help

Re: Solid orange light no Internet

Chris-TalkTalk — Wed, 02 Aug 2023 13:10:51 GMT

That's great news, thanks for letting us know 🙂

Chris