topic Re: Frayed router power cable in Fibre

Frayed router power cable

RICHCMATHER — Tue, 11 Jul 2023 23:36:48 GMT

Not sure how this community forum works but here's my question: Where do I go to for a new power cable for my router? My problem is that I have an almost broken power cable to the wireless super router. It's where the wire meets the mains plug. It's starting to fray, exposing the inner wire. I've secured it with insulating tape but that can only be a temporary solution. Is it possible for a new power cable/adapter to be sent out to me by TalkTalk?

Re: Frayed router power cable

ferguson — Tue, 11 Jul 2023 23:44:40 GMT

Cables etc. are not replaceable individually, but the support team will likely offer you a replacement router. You should get a response from them later today.

Re: Frayed router power cable

RICHCMATHER — Wed, 12 Jul 2023 01:28:22 GMT

Thank you.

Re: Frayed router power cable

Debbie-TalkTalk — Wed, 12 Jul 2023 05:50:46 GMT

Hi RICHCMATHER

I'm sorry to hear this.

I will need to send a replacement router which will include new cables and a return bags for your current router.

Would you like me to arrange this?

Re: Frayed router power cable

RICHCMATHER — Fri, 14 Jul 2023 02:25:28 GMT

Hi,

Thanks for answering so soon.

Yes that would be good. Do I give my details here or do you have them already?

Richard.

Re: Frayed router power cable

Karl-TalkTalk — Fri, 14 Jul 2023 05:06:24 GMT

A router is on the way to you now.

Karl.

Re: Frayed router power cable

RICHCMATHER — Fri, 14 Jul 2023 15:58:02 GMT

Many thanks.

Re: Frayed router power cable

Debbie-TalkTalk — Mon, 17 Jul 2023 05:25:23 GMT

Hi RICHCMATHER

Please let us know how you get on.

Thanks

Debbie

Re: Frayed router power cable

Debbie-TalkTalk — Tue, 18 Jul 2023 08:07:16 GMT

Hi RICHCMATHER

Has the router arrived?

Re: Frayed router power cable

Anonymous — Thu, 20 Jul 2023 06:18:52 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Re: Frayed router power cable

RICHCMATHER — Thu, 20 Jul 2023 14:52:03 GMT

Hi,

It arrived a couple of days ago. It's been a bit hectic here so I'll connect it over the weekend.

Thanks,

Richard.

Re: Frayed router power cable

RICHCMATHER — Thu, 20 Jul 2023 14:52:45 GMT

Yes, thank you. I'll unbox it and connect it soon.

Re: Frayed router power cable

AllyM — Thu, 20 Jul 2023 18:02:17 GMT

I'm struggling to understand how a power cable, which should hardly ever move, can suffer any sort of normal wear.

Re: Frayed router power cable

Chris-TalkTalk — Fri, 21 Jul 2023 06:01:08 GMT

OK thanks, just let us know if you need any further assistance

Chris

Re: Frayed router power cable

Debbie-TalkTalk — Mon, 24 Jul 2023 09:27:55 GMT

Hi RICHCMATHER

How are you getting on, is everything working ok?

Re: Frayed router power cable

RICHCMATHER — Wed, 26 Jul 2023 15:30:18 GMT

Not really. The speed is very slow and service is intermittent. I did line a line speed check and TalkTalk want to send an engineer out (booked for tomorrow). Also, the stand on which the router rests is faulty.

Re: Frayed router power cable

RICHCMATHER — Wed, 26 Jul 2023 17:14:04 GMT

TalkTalk is now saying the problem is fixed (without having come to the property) but the connection is very slow. The guaranteed download speed to the router is supposed to be 45mbps but as you can see from the attached image it falls well below that. And there's still the matter of the router not staying upright because of the faulty stand.

Re: Frayed router power cable

AllyM — Wed, 26 Jul 2023 17:19:33 GMT

@RICHCMATHER ,

Have the connection/speed issues only started since connecting the new router?

If so, have you tried connecting the old router back up to help rule out the router as the cause?

Re: Frayed router power cable

RICHCMATHER — Wed, 26 Jul 2023 17:34:35 GMT

Yeah, the new router is slower than the old one. Odd.

Re: Frayed router power cable

AllyM — Wed, 26 Jul 2023 17:58:49 GMT

So, just to be clear, you've reconnected the old router and your getting a solid service with the speed you expect?

Is the new router the same make and model as the old one?, and if so, could you use the power supply from the new one with the old one?