topic Re: No internet, while router has white light on in Fibre

No internet, while router has white light on

pintudey — Sat, 05 Aug 2023 22:11:16 GMT

Losing my Internet every 5 to 10 minutes, however my router shows its connected (a solid white light is on). This issue started last week. I have tried "factory reset" the router a few times but issue remains same.

All devices displaying "connected without Internet"

Frustrating! What to do?

Re: No internet, while router has white light on

pintudey — Sat, 05 Aug 2023 23:53:01 GMT

After monitoring for an hour it seems like the issue is (reparative)

TR-069 connectivity to (acs.talktalk.co.uk) has been closed

TR-069 connectivity to (acs.talktalk.co.uk) has been initiated

Light is going red now every 10 minutes

Re: No internet, while router has white light on

Gliwmaeden2 — Sun, 06 Aug 2023 06:50:50 GMT

Wait for staff to reach your thread after the weekend, @pintudey.

It is best not to post further till then, to keep this moving forward in the queue for attention.

If necessary, they'll simply replace the router for you.

Re: No internet, while router has white light on

Anonymous — Mon, 07 Aug 2023 06:00:42 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential line fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Is the microfilter and router also connected to the test socket at the moment?

Thanks

Re: No internet, while router has white light on

Anonymous — Thu, 10 Aug 2023 06:06:13 GMT

Morning,

How are you getting on, do you still need assistance with this?

Thanks

Re: No internet, while router has white light on

pintudey — Thu, 10 Aug 2023 10:31:21 GMT

Hello,

my broadband has been running consistently without any disconnections. However, I'm only getting half of the guaranteed speed.

I'm not too concerned about it though, as I've already placed an order for full fiber, which is scheduled to be installed on the 22nd.

Thanks 😊

Re: No internet, while router has white light on

Karl-TalkTalk — Thu, 10 Aug 2023 10:37:39 GMT

Try a 30 minutes power down of the router and see if this increases the sync speed when it starts a new session.

Karl.