topic Re: Router rebooted by power cut causing latency in Fibre

Router rebooted by power cut causing latency

norbo — Sun, 06 Aug 2023 08:23:39 GMT

I just got back from few days away and I believe a powercut caused the HUB to reboot probably something went wrong as I have a higher ping that I just had before. Router interface was not even responding well and I have reset the router which seem now interface working well but latency is still there. Please do not upgrade my router as per previous posts, these last updates have all caused the same issue which you fixed by sending me this one which has not been upgraded for the same reason. Would you mind checking what is the problem? Thanks

Re: Router rebooted by power cut causing latency

Debbie-TalkTalk — Mon, 07 Aug 2023 05:39:05 GMT

Hi norbo

Apologies for the delay.

Are you still experiencing this issue? Is the connection dropping?

Re: Router rebooted by power cut causing latency

norbo — Mon, 07 Aug 2023 10:32:54 GMT

Hi Debbie

No worries, no delay at all. There is no packet loss but as I mentioned in previous posts for me a minimal change in latency is crucial in order to get the best experience when using real time streaming media which in the case of the app I use it requires a certain continous stream that depends heavily on ping stability or otherwise the result is audio out of synch and burbling sound while playing as effect of Jitter. If you could find out please whether there have been any changes as since you gave me this router in replacement things went pretty well but now seem is degraded again since this reboot and I am not sure how long it was down as I was away.

Thanks

Re: Router rebooted by power cut causing latency

Debbie-TalkTalk — Mon, 07 Aug 2023 10:37:33 GMT

Hi norbo

Thanks for your reply.

The firmware version on your router is the latest one, do you know what firmware your router was running when you last checked?

Re: Router rebooted by power cut causing latency

norbo — Mon, 07 Aug 2023 12:25:30 GMT

I need to check, will do sometime this evening and let you know.

Thanks for now

Re: Router rebooted by power cut causing latency

Debbie-TalkTalk — Mon, 07 Aug 2023 12:30:37 GMT

Hi norbo

Ok thank you.

Debbie

Re: Router rebooted by power cut causing latency

norbo — Mon, 07 Aug 2023 15:06:58 GMT

Hi Debbie

Just had a look but I am a bit confused, can you remimd me of the previous versions that you could roll the router back and I see which ones rings my memory?

Thanks

Re: Router rebooted by power cut causing latency

norbo — Mon, 07 Aug 2023 16:29:46 GMT

Hi Debbie

I also connected the previous HUB which is at version 158 but is even worst

Re: Router rebooted by power cut causing latency

Debbie-TalkTalk — Tue, 08 Aug 2023 06:09:55 GMT

Hi norbo

The line tests are clear - No faults detected.

Please can you you try powering down the router for a full 30 minutes, this will clear the old session.

Thanks

Re: Router rebooted by power cut causing latency

norbo — Tue, 08 Aug 2023 09:06:26 GMT

Hi Debbie

Powered down from around 8:17 till 8:50, same result, ping higher, spikes of 70ms

As also mentioned yesterday I tried the other HUB that was giging me the same problem in previous post and is even worse with version 158.

Thanks

Re: Router rebooted by power cut causing latency

Debbie-TalkTalk — Tue, 08 Aug 2023 09:08:42 GMT

Hi norbo

Is this the same over a wired connection too?

Re: Router rebooted by power cut causing latency

norbo — Tue, 08 Aug 2023 09:24:11 GMT

Yes, all my computers are wired in, tested from a Windows and a Linux machine same result.

Re: Router rebooted by power cut causing latency

Chris-TalkTalk — Tue, 08 Aug 2023 10:02:56 GMT

Hi norbo,

Do you use power line adapters?

Chris

Re: Router rebooted by power cut causing latency

norbo — Tue, 08 Aug 2023 10:26:43 GMT

Hi Chris

Not at the moment, all wired directly in the Hub

Jitter has jumped from a typical 0,6ms to 8ms since the issue, this is what is causing issues while I use streaming media, is the result of ping jumping all over the place.

Re: Router rebooted by power cut causing latency

Chris-TalkTalk — Tue, 08 Aug 2023 11:15:49 GMT

A ping of 8ms would be seen as low. I've checked the real-time data on the Openreach portal for the last few days. The error count is low but there has been a few reconnections, probably when you've rebooted the router. Line test is passing too.

Are you experiencing any problems with our telephone service, any noise on the line?

Chris

Re: Router rebooted by power cut causing latency

norbo — Tue, 08 Aug 2023 12:18:50 GMT

My ping was 4-5 ms as always and it's not really just that but the fact that since it started is now causing Jitter which was never a problem with Talktalk now ping is unstable as per obvious consequence and creates a lot of noise and synch issues while using realtime apps.

I can't hear any crackling noise through the home phone.

Re: Router rebooted by power cut causing latency

Chris-TalkTalk — Tue, 08 Aug 2023 13:14:38 GMT

Is your router currently connected to your test socket?

Chris

Re: Router rebooted by power cut causing latency

norbo — Tue, 08 Aug 2023 13:59:34 GMT

Yes I connected it when swapped router, are you guys going to rollback the firmware as Debbie was about too?

Re: Router rebooted by power cut causing latency

Chris-TalkTalk — Tue, 08 Aug 2023 14:09:02 GMT

I'm not sure we can roll the firmware back but which version do you want it rolled back to?

Chris

Re: Router rebooted by power cut causing latency

norbo — Tue, 08 Aug 2023 14:13:46 GMT

I am not sure, but certainly earlier than 100154, do you have a list of the available versions? perhaps will ring the bell if I see it.