topic Re: Poor speeds, can't book Openreach in Fibre

Poor speeds, can't book Openreach

mrmos — Mon, 07 Aug 2023 09:32:32 GMT

For the second time in a matter of same number of months, I'm experience very poor speeds necessitating another Openreach visit apparently.

I've gone through the online system falls down when you try to book.

Re: Poor speeds, can't book Openreach

Debbie-TalkTalk — Mon, 07 Aug 2023 09:39:27 GMT

Hi mrmos

I'm really sorry to hear this.

I can arrange the engineer visit for you.

I'm just sending you a Private Message to confirm some details.

Re: Poor speeds, can't book Openreach

mrmos — Tue, 08 Aug 2023 07:56:46 GMT

Still waiting. I responded to the Private Message.

Re: Poor speeds, can't book Openreach

Debbie-TalkTalk — Tue, 08 Aug 2023 08:00:19 GMT

Hi mrmos

Sorry for the delay.

I've sent you another Private Message.

Thanks

Re: Poor speeds, can't book Openreach

Debbie-TalkTalk — Wed, 09 Aug 2023 07:05:11 GMT

Hi mrmos

Did you receive the PM I sent yesterday?

Re: Poor speeds, can't book Openreach

mrmos — Thu, 10 Aug 2023 12:28:01 GMT

Hi Debbie,

I went to set up Telephone password as asked. I also replied to the PM that I managed to book an Engineer visit after several trials. The service had become intolerable (800kbps!) but I'm glad to report the Engineer visit went ahead this morning.

Service seem fine for now, thank you.

Re: Poor speeds, can't book Openreach

Anonymous — Thu, 10 Aug 2023 12:33:22 GMT

Hello,

I'm glad to hear that the fault has been resolved and thanks for letting us know.

Thanks

Re: Poor speeds, can't book Openreach

mrmos — Fri, 11 Aug 2023 10:53:19 GMT

Michelle,

It was a false dawn. Lasted only a few hours.

Back to slow speeds, dropped connections ...

TalkTalk - Very frustrating!

Re: Poor speeds, can't book Openreach

Karl-TalkTalk — Fri, 11 Aug 2023 13:21:25 GMT

Tests are failing and indicating an exchange side issue.

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.

Thanks

Karl.

Re: Poor speeds, can't book Openreach

mrmos — Fri, 11 Aug 2023 13:41:42 GMT

Thank you Karl. Fingers crossed.

I hope someone keeps me posted.

Re: Poor speeds, can't book Openreach

Karl-TalkTalk — Fri, 11 Aug 2023 13:43:22 GMT

You're Welcome 🙂

Regards

Karl

Re: Poor speeds, can't book Openreach

mrmos — Sun, 13 Aug 2023 12:23:39 GMT

Fixed now apparently. Speeds back up and confirmatory message from TalkTalk that Engineer had attended to it.

Hope it stays that way.

Thanks for help everyone.

Re: Poor speeds, can't book Openreach

Anonymous — Mon, 14 Aug 2023 05:27:31 GMT

Morning,

Thanks for keeping us updated 🙂

Thanks