topic Re: port forwarding not working in Fibre

port forwarding not working

_ozzy_ — Sat, 12 Aug 2023 10:26:48 GMT

oh hey, it's one of those "port forwarding is not working" posts!

router is HG633

have made a new port mapping application, tcp/udp with correct single port

have made a new port mapping and assigned it to my machine as local host (mac laptop, wireless)

not able to connect to server running on machine

port opening online sites report port is closed.

unsure how to proceed, not able to verify the ip being used with the port, can only use e.g. "what is my ip" to show external ip - unfortunately the help says can click on device icon to see the ip but this does not work

can anyone suggest things to check, or points of possible error?

many thanks

Re: port forwarding not working

KeithFrench — Sat, 12 Aug 2023 13:46:07 GMT

Please can you include screenshots of the configuration that you have used & I should be able to help you?

Re: port forwarding not working

_ozzy_ — Sun, 13 Aug 2023 18:22:26 GMT

hi! thanks a lot - not sure what you can get from these

the blacked out part is the name of my machine - literally the name, not the ip

if you need any more info please ask 🙂

Re: port forwarding not working

KeithFrench — Sun, 13 Aug 2023 20:55:54 GMT

That looks basically OK, but I have three questions:-

Does your laptop have any personal firewall on it (not the router's firewall, no need to touch that)? If it does have a firewall then you need to allow this port through it as an inbound connection.
Does the laptop connect directly to the router's Wi-Fi or to some other extender or 2nd router etc?
You have set the Protocol to TCP/UDP. Which one though does this port actually use TCP or UDP or is it really both?

Re: port forwarding not working

_ozzy_ — Sun, 13 Aug 2023 21:36:42 GMT

hey,

this machine does have a firewall, but the server app is whitelisted - and i've successfully connected to the server on this machine before using a different router

yes, machine connects directly to the router.

hm good question. i think just udp - however i did try changing the rules to be tcp only, purely to try a "connect to port" online site, but this still reported it as closed.

the thing i'm most suspicious of is which actual ip is being associated with the port - do you know if there's a surefire way of seeing that?

many thanks for your assistance 🙂

Re: port forwarding not working

KeithFrench — Mon, 14 Aug 2023 08:45:50 GMT

This router identifies the device by its MAC address when port forwarding.

Re: port forwarding not working

_ozzy_ — Mon, 14 Aug 2023 11:16:06 GMT

i see

do you have any suggestions? i tried enabling dmz for this machine, didn't seem to help

many thanks

Re: port forwarding not working

KeithFrench — Mon, 14 Aug 2023 11:59:24 GMT

I would have tested this fully myself, but I no longer have one of these. On your PC's firewall rule, it will obviously be presented to the PC on its 192.168.1.x IP address. Does your rule allow for this?

Re: port forwarding not working

_ozzy_ — Mon, 14 Aug 2023 14:48:53 GMT

sorry i'm not sure how to check for that on a mac (do you know?)

on my mac's firewall i just list applications that should allow incoming connections, and i do have my server app listed - i did try disabling the machine's firewall completely to see if that resolved the issue - still could not connect with it disabled, so i don't _think_ that is the problem. i will try again later.

thanks

Re: port forwarding not working

KeithFrench — Mon, 14 Aug 2023 15:00:31 GMT

Of course your router is now old & no longer supported, it might have a hardware fault on it. Would you like me to see if TalkTalk will replace it with something newer?

Re: port forwarding not working

_ozzy_ — Mon, 14 Aug 2023 15:10:53 GMT

sure, that would be great, thanks!

Re: port forwarding not working

KeithFrench — Mon, 14 Aug 2023 15:12:57 GMT

Watch this space.....

Re: port forwarding not working

Anonymous — Tue, 15 Aug 2023 05:23:34 GMT

Morning,

We can send a replacement router (Sagemcom wifi hub) and a router returns bag so that the original router can be returned. Would this be ok?

Thanks

Re: port forwarding not working

_ozzy_ — Tue, 15 Aug 2023 08:45:08 GMT

hi,

sounds like i'm running out of options to get my system working so yes, this would be great thank you

would there be any additional cost?

many thanks

Re: port forwarding not working

Debbie-TalkTalk — Tue, 15 Aug 2023 08:47:57 GMT

Hi _ozzy_

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router. There will be no charge for this router.

Thanks

Re: port forwarding not working

_ozzy_ — Tue, 15 Aug 2023 10:47:25 GMT

hoorah! name and number updated, please let me know if there's any additional info you need

thanks

Re: port forwarding not working

Chris-TalkTalk — Tue, 15 Aug 2023 11:09:56 GMT

Hi _ozzy_,

Thanks but could you add the account holders name to private note section of your community profile

Chris

Re: port forwarding not working

_ozzy_ — Tue, 15 Aug 2023 12:12:04 GMT

done, thanks

Re: port forwarding not working

Chris-TalkTalk — Tue, 15 Aug 2023 12:28:45 GMT

OK thanks. Could you check the telephone number in your community profile and confirm that it's your TalkTalk landline telephone number

Chris

Re: port forwarding not working

_ozzy_ — Tue, 15 Aug 2023 13:04:33 GMT

argh, sorry had a typo

has been corrected, sorry about that