topic Re: New install - master socket in Fibre

New install - master socket

TimOwen — Sun, 13 Aug 2023 21:26:54 GMT

Hi ive recently signed up but will require a phone line socket to be installed, i need to have then phone socket installed in my garage as the current router is wires up to my cctv (current wifi doesn't use a ohone line it uses a sim card from Three) there is a phone socket currently in my lounge (unused) and this is i assume where the phone line enters my house, but this is the other sode of the house away from the garage where i need the new one installling, after chatting with the online chat they said this shouldn't be a problem but looking at some posts on here it looks like it can be and i will potentially be charged extar for this?

Has anyone got any experience similar to this? Or will openreacg install the socket where i want it?

TIA

Re: New install - master socket

Gliwmaeden2 — Sun, 13 Aug 2023 21:40:02 GMT

It would be £128.40, @TimOwen:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

It's listed under charges for an Openreach engineer.

There may also be a set up charge. See one-off fees:

http://community.talktalk.co.uk/pricing

Staff will clarify the situation. Helpful if you can complete your community forum profile details for them to identify your account.

Go via your avatar/name; settings. Add your Talktalk landline number in Personal Information. SAVE CHANGES.

Re: New install - master socket

TimOwen — Sun, 13 Aug 2023 21:59:29 GMT

Thanks, this wasn't explained to me during the live chat and sign up, I'll chat with them tomorrow but i will be cancelling and using the cooling off period to cancel