topic Re: poor speeds in Fibre

poor speeds

anoyed — Thu, 10 Aug 2023 14:17:45 GMT

is their any chance of getting the DLM reset my speeds have taken a nose dive i used to get 60 mbps download and 20mbps upload at the router after a factory reset and plugged into maintinance socket im lucky if i can get 35mbps download and 6mbps upload also when i go onto the fixit page it tells me my router is dg8041 wrong im running sagemcom53643.00 firmware v sg4k100174 it also tells me im getting 44 at the router when in actual fact 35mbps and a promised speed of 44mbps yet more porkies I used to be told 60mbps could yo please make sure no band steering and reset DLM

thank you

Re: poor speeds

Karl-TalkTalk — Thu, 10 Aug 2023 14:21:27 GMT

We have no control over DLM directly as this is automated from Openreach side. If you power off the router for 30 minutes, this will clear the session and allow a new session to start. This can allow the router to sync at a higher speed rate.

Try this and see if the speed improves.

Thanks

Karl.

Re: poor speeds

anoyed — Thu, 10 Aug 2023 17:06:49 GMT

did that and went back to same speeds all way through pandemic had way higher speeds same router only change seems to be updated software could that be causing problem

Re: poor speeds

Karl-TalkTalk — Fri, 11 Aug 2023 06:01:21 GMT

Monitor and see if the speeds remain consistent, if there is any drop, let us know after the weekend and we can log this for you.

Karl

Re: poor speeds

anoyed — Sun, 13 Aug 2023 11:34:41 GMT

is their any way to downgrade firmware from sg4k100174 as it is absolute rubbish it has chopped my speeds in half the 5g drops in and out like a yoyo getting about ready to take said router and stamp on it should this not be tested properly before pushing it out all through pandemic had good speeds and good wifi coverage now absolute rubbish as a cynic i begin to wonder is this to try and push people to full fibre witch obviously cost more . i would just like to get what i pay for

Re: poor speeds

Debbie-TalkTalk — Mon, 14 Aug 2023 06:35:04 GMT

Apologies, we are unable to roll back the firmware to a previous version.

What speed are you receiving this morning when running a speed test?

Re: poor speeds

anoyed — Mon, 14 Aug 2023 06:50:04 GMT

25mbps download 5mbps upload

Re: poor speeds

Debbie-TalkTalk — Mon, 14 Aug 2023 07:00:52 GMT

Thanks for your reply. The line is in sync at 31mb.

There are a high number of re connections on the line and this will affect the sync speed.

If the connection is dropping with a different router, filter and cable at the test socket then the next step will be an Openreach engineer visit to the property.

Re: poor speeds

anoyed — Mon, 14 Aug 2023 08:52:23 GMT

had them out last time checked everything was fine then rang up the exchange and he was told fault at exchange was fixed then and then the speed immediately increased

Re: poor speeds

Debbie-TalkTalk — Mon, 14 Aug 2023 09:04:28 GMT

Are all the re connections drops or has the router been rebooted too?

As the line tests are clear then the only option Openreach provide is to arrange an engineer visit to the property.

Re: poor speeds

anoyed — Mon, 14 Aug 2023 11:20:07 GMT

the line may be clear but if the dlm at the exchange witch is at plymstock and is unmanned is stuffed then the speeds will never improve till someone goes and checks

Re: poor speeds

Debbie-TalkTalk — Mon, 14 Aug 2023 11:21:12 GMT

Is the connection dropping or have you rebooted the router?

If DLM is reset and the speed increases then it will drop down again if the connection is still dropping out.

Re: poor speeds

anoyed — Mon, 14 Aug 2023 12:50:36 GMT

it keeps dropping out haven't touched it where our phone line goes to the pole the pole is leaning a bit and the phone line is a bit taunt weather that's what started it off I don't know also doesn't help when BT is always in the cabinets every time they do they stuff somebody's line up

Re: poor speeds

Debbie-TalkTalk — Mon, 14 Aug 2023 13:07:38 GMT

The only option we have is to arrange an Openreach engineer visit to investigate/resolve the drops in connection and then reset DLM to increase the speed.

Thanks

Re: poor speeds

anoyed — Mon, 14 Aug 2023 13:52:41 GMT

okay thanks

Re: poor speeds

Chris-TalkTalk — Mon, 14 Aug 2023 14:03:37 GMT

Hi anoyed,

If you'd like us to book an engineer please let us know and we'll confirm some details with you

Chris

Re: poor speeds

anoyed — Mon, 14 Aug 2023 14:07:46 GMT

yes go ahead and book them their is always someone in then email me

Re: poor speeds

Chris-TalkTalk — Mon, 14 Aug 2023 14:19:59 GMT

OK, if you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

Re: poor speeds

anoyed — Mon, 14 Aug 2023 14:33:05 GMT

yes book the engineer

Re: poor speeds

Chris-TalkTalk — Mon, 14 Aug 2023 14:34:10 GMT

Thanks, I've removed the mobile number from your post. Could you answer the security question in the link in my PM and we'll book the engineer for you

Chris