topic Re: Fibre 65 speed problems in Fibre

Fibre 65 speed problems

dollydee — Wed, 16 Aug 2023 17:45:02 GMT

Speed test on laptop

Speed test on phone. Apart from smart tv, which was not switched on when I did tests, these are the only devices connected to Wi-Fi.

Have phoned technical support and also online chat. Each time they run tests they say the speeds are a lot faster. Have also done connection tests that say service could be improved and that it has been disconnecting. Don’t feel I’m making any progress. I have had HG 633 router for 8 years. Tests show it is working ok. I upgraded from fibre 35 to fibre 65 in March. Previous to this I didn’t have any problems and never felt the need to check speeds. I have not experienced any enhanced speed since upgrading. Any suggestions?

Re: Fibre 65 speed problems

dollydee — Wed, 16 Aug 2023 19:56:19 GMT

Download speed to laptop is 33mbps and to 8mbps, Why would there be such a big difference from download speed to router?

Re: Fibre 65 speed problems

dollydee — Wed, 16 Aug 2023 19:58:01 GMT

last post should say 8mbps to phone. Download speed to router is 45mbps,

Re: Fibre 65 speed problems

Gliwmaeden2 — Wed, 16 Aug 2023 20:21:30 GMT

I'll move this to the ordinary Fibre message board, @dollydee, as this is not a Full Fibre installation but fibre to the cabinet.

Staff will reply during the day, @dollydee.

Sounds like you need a new router at least to test.

Re: Fibre 65 speed problems

Anonymous — Thu, 17 Aug 2023 05:19:44 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes to see how this compares? We would also send a router returns bag so that the original router can be returned.

Thanks

Re: Fibre 65 speed problems

dollydee — Thu, 17 Aug 2023 07:42:14 GMT

Hi Michelle

Thank you for your reply. Please can you arrange for a new router to be sent to test if this is the problem. I will return old router as requested.

Re: Fibre 65 speed problems

dollydee — Thu, 17 Aug 2023 07:45:55 GMT

Thank you for your help! I have now had a message asking if I would like a new router to test if this is the problem. I hope this sorts it.

Re: Fibre 65 speed problems

Chris-TalkTalk — Thu, 17 Aug 2023 08:02:04 GMT

Hi dollydee,

I've ordered the router and returns bag, it should be with you within a couple of days

Chris

Re: Fibre 65 speed problems

dollydee — Thu, 17 Aug 2023 08:57:05 GMT

Thank you! Much appreciate the help from the TalkTalk community and support team!

Re: Fibre 65 speed problems

Chris-TalkTalk — Thu, 17 Aug 2023 08:57:45 GMT

No problem 🙂