topic Re: Internet Disconnections in Fibre

Internet Disconnections

Nicks54 — Wed, 16 Aug 2023 19:33:57 GMT

I'm getting frequent internet disconnections. Have had 3 engineer visits and a replacement router but the problem still occurs. I've just checked the router logs and it is seeing frequent 'DNS name resolution failure'...is there a network issue càusing this?

Re: Internet Disconnections

Gliwmaeden2 — Wed, 16 Aug 2023 20:50:04 GMT

You need to complete your community forum profile details, @Nicks54, for staff to identify your account.

Add your Talktalk landline number or account number in Personal information. Go via your avatar/name; settings. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: Internet Disconnections

Anonymous — Thu, 17 Aug 2023 05:51:09 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault towards the property. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test in this set up please?

Thanks