topic Re: Elderly Parents Fibre Problem in Fibre

Elderly Parents Fibre Problem

JaceyBoy — Fri, 18 Aug 2023 09:29:21 GMT

Hello,

I have been out to my parents who are with TalkTalk and on Fibre as they are now struggling to receive a signal to get Netflix etc on their Tv's in the bedroom and lounge, nothing has changed with regards to router positon, I also reset the router, tried a new one they had and changed channels from auto to 1,6 & 11, made no difference, so I think it must be Wifi Optimisation causing the problem, can someone turn this off please and let me know when done so we can reboot and try again? there number is in my private notes on profile, thanks

Re: Elderly Parents Fibre Problem

JaceyBoy — Fri, 18 Aug 2023 11:52:06 GMT

Thanks for turning it off, seems signal is still poor with tv (Netflix etc) on two tv's, anything else I can do?

Re: Elderly Parents Fibre Problem

Karl-TalkTalk — Fri, 18 Aug 2023 11:53:17 GMT

Try separating the wifi channels and see if the 2.4Ghz works better when selected.

Karl.

Re: Elderly Parents Fibre Problem

KeithFrench — Fri, 18 Aug 2023 11:57:45 GMT

Hi @JaceyBoy

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Elderly Parents Fibre Problem

JaceyBoy — Fri, 18 Aug 2023 12:03:09 GMT

The property they live in has around 4 acres of land so nowhere near a neighbour or interference, nothing has changed either with tv or router positions, its baffling, the only thing I can think is this wifi optimisation but I dont know how long the've had that on....

Re: Elderly Parents Fibre Problem

KeithFrench — Fri, 18 Aug 2023 12:06:15 GMT

What sort of signal strength do they get at these devices?

Re: Elderly Parents Fibre Problem

JaceyBoy — Fri, 18 Aug 2023 12:07:26 GMT

Upstairs TV cant even pick the Router up, downstairs is connecting but buffering lots...

Re: Elderly Parents Fibre Problem

KeithFrench — Fri, 18 Aug 2023 12:08:38 GMT

I think they should try a new router, in case that one is faulty. I'll ask TalkTalk to arrange that with you.

Re: Elderly Parents Fibre Problem

JaceyBoy — Fri, 18 Aug 2023 12:18:43 GMT

They already have one, I tried it and it made no difference at all...

Re: Elderly Parents Fibre Problem

KeithFrench — Fri, 18 Aug 2023 12:21:12 GMT

Then I think the only way is to use a WiFi analyser as per the guide I offered you. Although there may not be any interference, at least it will provide an assessment of the health of their WiFi network.

Re: Elderly Parents Fibre Problem

JaceyBoy — Fri, 18 Aug 2023 12:30:34 GMT

Ok thanks can you send that to me please?

Re: Elderly Parents Fibre Problem

KeithFrench — Fri, 18 Aug 2023 12:32:42 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

Re: Elderly Parents Fibre Problem

JaceyBoy — Mon, 21 Aug 2023 13:20:31 GMT

Just thought would give an update to this, we discovered that the HP Printer (Wireless) was causing the interference by chance, thanks for all the help.

Re: Elderly Parents Fibre Problem

Anonymous — Mon, 21 Aug 2023 13:33:43 GMT

Good afternoon,

Thanks for keeping us updated.

Thanks 🙂

Re: Elderly Parents Fibre Problem

KeithFrench — Mon, 21 Aug 2023 13:51:51 GMT

You're welcome. I don't see the point in enabling Wi-Fi Direct. When I had an HP I always kept it disabled.

Re: Elderly Parents Fibre Problem

JaceyBoy — Tue, 22 Aug 2023 18:40:54 GMT

They still have the issue, very weird one, disconnected the printer and it seemed to fix the problem, now its back to being low signal again...

Re: Elderly Parents Fibre Problem

KeithFrench — Tue, 22 Aug 2023 20:47:52 GMT

Have you disabled WiFi Direct on the HP?

Re: Elderly Parents Fibre Problem

JaceyBoy — Thu, 24 Aug 2023 10:21:20 GMT

How do you do that? can someone run a line test on their number please, I just tried to do it and it said there was a fault on the line but it had run into a problem?

Re: Elderly Parents Fibre Problem

KeithFrench — Thu, 24 Aug 2023 10:33:05 GMT

Hi @JaceyBoy

Assuming it hasn't changed from when I had an HP printer a couple of years ago, it is disabled like this:-

From HP Printer Assistant, go to:-

Printer Home Page (EWS) > Wi-Fi Direct

Untick this option:-

Printer home page

Then click Edit Settings:-

Next change Status to Off.

Status

Finally, click Apply & OK.

Re: Elderly Parents Fibre Problem

JaceyBoy — Thu, 24 Aug 2023 10:38:21 GMT

Thank you again I will do this, I have also requested an engineer visit and they seem to have a fault on the line