topic Re: "Some exception has occurred. Please contact the administrator" when logging in to my in Fibre

"Some exception has occurred. Please contact the administrator" when logging in to my account

swlancaster79 — Sun, 20 Aug 2023 09:22:26 GMT

When (trying to) log into my account, all I see is the message "Some exception has occurred. Please contact the administrator." Why is this, and what can be done to fix it?

Re: "Some exception has occurred. Please contact the administrator" when logging in to my

Gliwmaeden2 — Sun, 20 Aug 2023 10:22:00 GMT

While they think the nation is watching football, they've started some maintenance of My Account, @swlancaster79.

Ongoing till whenever..... check the Service Status Dashboard:

Re: "Some exception has occurred. Please contact the administrator" when logging in to my

swlancaster79 — Sun, 20 Aug 2023 11:42:49 GMT

Where do I see this?

Re: "Some exception has occurred. Please contact the administrator" when logging in to my

Gliwmaeden2 — Sun, 20 Aug 2023 12:18:30 GMT

Now cleared:

You can find these updates here:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Alerts are often posted in Latest Posts too.

Re: "Some exception has occurred. Please contact the administrator" when logging in to my

swlancaster79 — Sun, 20 Aug 2023 12:18:44 GMT

I've ALWAYS seen "No reported issues", and yet I have just spoken to the tech support people who advised me that it's an ongoing issue due to updates to their customer account pages and user experience. I am still seeing the same message when I try to log in.

Re: "Some exception has occurred. Please contact the administrator" when logging in to my

Gliwmaeden2 — Sun, 20 Aug 2023 12:24:30 GMT

@swlancaster79, see here for a more detailed explanation:

https://community.talktalk.co.uk/t5/Fibre/Unable-to-Login-to-My-Account/td-p/2985842#M380788

Re: "Some exception has occurred. Please contact the administrator" when logging in to my account

Arne-TalkTalk — Mon, 21 Aug 2023 10:40:07 GMT

This is usually Its a browser specific error Have you tried different browser, and also cleared cookies and cache.