topic Re: Unable to Login to My Account in Fibre

Unable to Login to My Account

brock — Sat, 19 Aug 2023 09:21:04 GMT

For the last few days I have been unable to login to My Account. I am taken to a Bad Request or Error page. I have been unable to access my August Bill. I thought this would be a short-term problem, but it doesn't seem to be.

Re: Unable to Login to My Account

Gondola — Sun, 20 Aug 2023 11:30:08 GMT

It's the case that some customers have recently been experiencing login issues with MyAccount. MyAccount is now offline for corrective maintenance and you can track updates on the Service Status page.

Hopefully now resolved as whilst replying here the login issue appears to have been corrected. So, if you can try again and let us know that you can successfully login. If still having trouble do try a different browser or clear cache and cookies / reset the browser to make sure there's no cached content being presented and no corrupt cookies preventing a correct login. Cookies must be retained and not deleted for authentication to work as expected.

Re: Unable to Login to My Account

Arne-TalkTalk — Mon, 21 Aug 2023 11:08:19 GMT

Hi brock

Can you try a different browser?

Thank you.

Re: Unable to Login to My Account

brock — Mon, 21 Aug 2023 13:42:12 GMT

I have tried logging in with Google and Edge Browsers. Both browsers go through the motions of the process but each lands on a not found page.

Any further suggestions will be appreciated.

Thank you

Re: Unable to Login to My Account

Arne-TalkTalk — Mon, 21 Aug 2023 13:59:36 GMT

Can you post the link your are using, My Account had issues last week but that has been resolved.

Re: Unable to Login to My Account

brock — Mon, 21 Aug 2023 16:00:39 GMT

https://click.talktalk.co.uk/f/a/xdM1LnzJOblcCtwf5YP1oQ~~/AAAAAQA~/RgRmveKcP0RZaHR0cHM6Ly93d3cudGFsa3RhbGsuY28udWsvbXkvYmlsbHNhbmRwYXltZW50cy9sYXRlc3RiaWxsP29yaWdpbj1teWFjY291bnQudGFsa3RhbGsuY28udWtXCHRhbGt0YWxrQgpk1Byv3GTVTlsVUhRtb3JhdmlhOTE0QGdtYWlsLmNvbVgEAAAAAA~~

The above link is the one included in the email advising me that my August Statement was ready.

Since last contacting you I have restarted my router which has improved my Wi-Fi speed, but I am still unable to access My Account.

Re: Unable to Login to My Account

Arne-TalkTalk — Tue, 22 Aug 2023 11:13:06 GMT

Thank you, the account is correctly registered.

Can you try this link to log in https://www.talktalk.co.uk/login/

Re: Unable to Login to My Account

brock — Tue, 22 Aug 2023 12:52:35 GMT

The link Iands on the login page. When I complete the process it brings up the following page.

Not Found

The requested URL /dashboard was not found on this server.

Re: Unable to Login to My Account

Arne-TalkTalk — Wed, 23 Aug 2023 09:03:33 GMT

What device are you using, ie laptop/tablet, if you have more than 1 can you test on each device.

Re: Unable to Login to My Account

brock — Wed, 23 Aug 2023 14:41:09 GMT

I've now been able to login using my tablet, but still can't access the account on my laptop.

The result is the same error page as before.

Re: Unable to Login to My Account

brock — Wed, 23 Aug 2023 14:43:59 GMT

I've now been able to login using my tablet, but still can't access the account on my laptop.

The result is the same error page as before.

Re: Unable to Login to My Account

Arne-TalkTalk — Thu, 24 Aug 2023 07:31:50 GMT

Ok so that indicates its a problem on the laptop the general steps to follow are

Clear cache. Remove your browser data and history. ...
Switch to the Incognito window.
Ensure your browser is upto date

Re: Unable to Login to My Account

brock — Wed, 30 Aug 2023 13:43:42 GMT

I was away last week without my computer/laptop, so I've only now been able to follow your advice.

I've cleared the cache and deleted the data and history. I've now been able to login to my Account.

Thanks Arne

Re: Unable to Login to My Account

Gondola — Wed, 30 Aug 2023 15:16:34 GMT

Good to know you're back in control. Did the advice I gave 10 days ago in my first reply not work first time round?