topic Re: Router Re-boots &...... in Fibre

Router Re-boots &......

BurnhamDigital45 — Mon, 04 Sep 2023 21:59:11 GMT

My router keeps on rebooting and in doing so it changes the download speed by rducing it in various incraments, this ='s to me an unstable connection and / or line connection Please advise or check my line if possible

Many Thanks

Re: Router Re-boots &......

ferguson — Mon, 04 Sep 2023 22:12:59 GMT

Have you noticed any issues with the voice service such as noise on the line? Have you tried connecting via the test socket? Subject to that, the support team will respond as soon as they can.

Re: Router Re-boots &......

Anonymous — Tue, 05 Sep 2023 05:45:56 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see quite a few re-connections on the line. Does your main socket have a test socket please? Is there also any noise on the voice service? Do you have an alternative router that you could test with?

Thanks

Re: Router Re-boots &......

Anonymous — Thu, 07 Sep 2023 06:43:10 GMT

Good morning,

Just checking back in to see how you're getting on?

Thanks

Re: Router Re-boots &......

AllyM — Sun, 10 Sep 2023 21:27:22 GMT

@BurnhamDigital45 ,

You state that the router is rebooting itself. While a fault on the line could cause the router to drop the connection and re-connect, I don't see that it is likely to cause the router to reboot. That sounds more like an issue with the router to me. Have you been able to test with another router as Michelle has advised?

Re: Router Re-boots &......

Debbie-TalkTalk — Mon, 11 Sep 2023 05:38:58 GMT

Hi BurnhamDigital45

Do you still need help with this?

Re: Router Re-boots &......

Anonymous — Thu, 14 Sep 2023 06:15:33 GMT

Morning,

How are you getting on? If the router is still rebooting then we can send a replacement router for testing purposes to rule this out for you.

Thanks

Michelle