topic Re: Dropping Nearly daily in Fibre

Dropping Nearly daily

daz45 — Tue, 05 Sep 2023 23:50:47 GMT

Our Internet drops nearly everyday around 12am comes back on at around 12:30am goes off again and then returns normally uninterrupted at around 1245am

can someone have a look ??

Re: Dropping Nearly daily

Debbie-TalkTalk — Wed, 06 Sep 2023 06:01:30 GMT

Hi daz45

I'm sorry to hear this.

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

HomeSafe - An Overview

How to use HomeSafe®

Re: Dropping Nearly daily

daz45 — Wed, 06 Sep 2023 12:17:51 GMT

Thanks for the reply

Kidsafe Is off the only one that Is on Is scam protection

Re: Dropping Nearly daily

Debbie-TalkTalk — Wed, 06 Sep 2023 12:20:50 GMT

Hi daz45

Thanks for your reply.

Was Homework time switched on?

Re: Dropping Nearly daily

daz45 — Wed, 06 Sep 2023 13:54:06 GMT

No Homework time Is off also.

Re: Dropping Nearly daily

Anonymous — Thu, 07 Sep 2023 05:28:47 GMT

Morning,

Thank you for checking and confirming. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Dropping Nearly daily

Anonymous — Fri, 08 Sep 2023 06:52:03 GMT

Morning,

How are you getting on? Would you like us to send a replacement router for testing purposes?

Thanks

Re: Dropping Nearly daily

daz45 — Sun, 10 Sep 2023 17:18:37 GMT

I have turned homesafe off and back on and at the moment no drops I will update If It drops anymore thanks

Re: Dropping Nearly daily

Debbie-TalkTalk — Mon, 11 Sep 2023 05:41:39 GMT

Hi daz45

That's great. If you do experience any further issues then please let us know,

Debbie

Re: Dropping Nearly daily

Debbie-TalkTalk — Wed, 13 Sep 2023 09:22:51 GMT

Hi daz45

Just checking in to see if everything is still working ok since your last post?

Re: Dropping Nearly daily

daz45 — Wed, 13 Sep 2023 21:21:51 GMT

dropped this morning 4:30 until 5:00am but been ok apart from that

Re: Dropping Nearly daily

Debbie-TalkTalk — Thu, 14 Sep 2023 05:37:03 GMT

Hi daz45

Thanks for your reply.

If you do experience any further drops in connection then please let us know and we can send a replacement router for testing.

Debbie