topic Re: What is Whitelisting and should I do it? in Fibre

What is Whitelisting and should I do it?

aldomeister — Tue, 05 Sep 2023 18:09:39 GMT

Hi -

I'm trying to install an Amazon Blink system on my home WiFi and the Blink team (who've been v helpful) are now suggesting I ask TT to help me whitelist their Sync Module's Mac address on my router.

Is this a wise move? I'm happy going into the outer's Advanced Settings but not sure how to find the whitelist.

The main issue is that the Sync Module seems to be rejected by our WiFi whenever I try to connect it.

Many thanks

Chris

Re: What is Whitelisting and should I do it?

Anonymous — Wed, 06 Sep 2023 06:39:32 GMT

Morning,

@KeithFrench - Is this something that you able to provide any advice on?

Thanks

Re: What is Whitelisting and should I do it?

KeithFrench — Wed, 06 Sep 2023 07:46:03 GMT

Hi @aldomeister

Whilst I don't have any experience of Amazon Blink, I can explain white listing.

Where something can be blocked based on some sort of list of users or devices etc, white listing simply means allow all, the opposite is a list that blocks all of them.

Re: What is Whitelisting and should I do it?

fr8ys — Wed, 06 Sep 2023 11:32:29 GMT

Not sure what is happening here but I have a Blink setup and I found it connected straight away following the e-mailed instructions once I had set up a Blink account.

I have known issues where people have not set up the Blink account thinking their Amazon account will suffice. If you have spoken to the Blink Team I assume they led you through this process.

I set up my doorbell first - mistake. The module needs setting up first then you add the other items to the same network. It's not clear that you need to do this so if you have 2 devices on separate networks within the blink app, they will not connect.

I suggest that you delete all the devices you have within the App, then re-add them one at a time on the same network, starting with the module. Do you also have a USB stick added to the module? If not I suggest adding one so you can record your doorbell videos.

If it still won't work, I'd return the module to Amazon and request a replacement as it may be faulty.

Re: What is Whitelisting and should I do it?

aldomeister — Wed, 06 Sep 2023 20:58:24 GMT

Thank you Keith - I guess the TT router is by default set to allow all devices...

Re: What is Whitelisting and should I do it?

aldomeister — Wed, 06 Sep 2023 21:04:06 GMT

Many thanks - I have followed all the Blink instructions but I suspect the model I have (which languished in a cupboard for ages) is no longer supported by Blink.

The frustrating thing is that I can't get the Sync Module installed so nothing else can be set up. Am hoping they will send me a replacement even though it's out of warranty!

Re: What is Whitelisting and should I do it?

fr8ys — Wed, 06 Sep 2023 21:18:52 GMT

Have you tried resetting the module? Instructions here

https://www.google.com/search?q=reset+blink+module&oq=reset+blink+module&aqs=edge..69i57j0i512j0i22i30l2j0i10i22i30i625j0i22i30j0i390i650.12400j0j7&sourceid=chrome-mobile&ie=UTF-8

Re: What is Whitelisting and should I do it?

aldomeister — Wed, 06 Sep 2023 21:54:50 GMT

Yes I have (several times!) but thanks for the link 👍

Re: What is Whitelisting and should I do it?

fr8ys — Thu, 07 Sep 2023 06:31:37 GMT

Ok. Good luck with Amazon.

Re: What is Whitelisting and should I do it?

KeithFrench — Thu, 07 Sep 2023 07:38:14 GMT

This is probably rubbish as I have no idea what this device is or how it operates, but does it need port forwarding configured in the router? If it does, then I can help you with that.

Re: What is Whitelisting and should I do it?

fr8ys — Thu, 07 Sep 2023 09:10:38 GMT

Hi @KeithFrench , It's a device that links security devices such as doorbells and cameras on a local network. The USB is to record images locally.

It's an Amazon device and similar to their Ring devices but it does not require a monthly subscription to store images. You can pay monthly for cloud storage, but it's designed to work with a local recording device (the sync module) which is causing the OP issues.

I've set up a few networks (one for myself and also for other family members) and never had an issue bar my first attempt when I set the doorbell up first, when the Sync Module needs to be the first to be connected. It's all pretty much plug and play.

I can't recall any mention of port forwarding in any of the help documents or FAQ's.

Re: What is Whitelisting and should I do it?

KeithFrench — Thu, 07 Sep 2023 09:24:57 GMT

i @fr8ys

Thanks for the info, as I said, I had no idea what this Amazon device was (or had the time over the last few days to find out myself).