topic Re: Ethernet ports stopped working in Fibre

Ethernet ports stopped working

tsinc80697 — Tue, 05 Sep 2023 16:27:38 GMT

The ethernet ports on my router have stopped working. The wifi still works.

I have tried multiple different CAT5/CAT6 cables in all of the ports, none work.

I have restarted the router, and reset to factory settings.

All of which still result in the same issue of no ethernet ports working.

Re: Ethernet ports stopped working

ferguson — Tue, 05 Sep 2023 16:46:38 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Ethernet ports stopped working

tsinc80697 — Tue, 05 Sep 2023 20:16:05 GMT

Thanks. I’ve added the relevant details to my profile.

Re: Ethernet ports stopped working

Debbie-TalkTalk — Wed, 06 Sep 2023 06:44:29 GMT

Hi tsinc80697

I'm sorry to hear this.

I can send you a replacement router. Please can you add your TalkTalk landline number or account number to your Community Profile, I can then send a replacement router (please do not post any personal details on this thread)

Thanks

Debbie

Re: Ethernet ports stopped working

tsinc80697 — Wed, 06 Sep 2023 07:06:30 GMT

Hi,

I've updated my profile with my landline number.

Thanks

Re: Ethernet ports stopped working

Debbie-TalkTalk — Wed, 06 Sep 2023 07:15:00 GMT

Hi tsinc80697

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Ethernet ports stopped working

Anonymous — Fri, 08 Sep 2023 06:49:04 GMT

Morning,

How are you getting on? Has the router arrived?

Thanks

Re: Ethernet ports stopped working

tsinc80697 — Fri, 08 Sep 2023 07:05:33 GMT

Thanks for checking but unfortunately the router hasn’t arrived yet.

Re: Ethernet ports stopped working

Anonymous — Fri, 08 Sep 2023 07:06:55 GMT

Morning,

Ok thanks for confirming and hopefully this will arrive today.

Thanks

Re: Ethernet ports stopped working

Debbie-TalkTalk — Mon, 11 Sep 2023 09:51:11 GMT

Hi tsinc80697

Have you received the router?

Re: Ethernet ports stopped working

tsinc80697 — Mon, 11 Sep 2023 09:53:50 GMT

Yes I received it over the weekend and it looks to have resolved the issue 🙂 Thanks for your help!

Re: Ethernet ports stopped working

Debbie-TalkTalk — Mon, 11 Sep 2023 09:55:54 GMT

Hi tsinc80697

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie