https://community.talktalk.co.uk/t5/Fibre/Internet-disconnection/m-p/2989002#M381218 <P>It’s been months that my connection keeps dropping. I have fibre to the cabinet which is not that far. BT engineer says all is Good, just ‘profile’ too low. First time tbe new router resolve the issue. Since then 2 new routers and no improvement. I have a business account and rely on my connection. No mobile network.</P><P>i have done regular speed tests. Big variation: from 70 to 14. UL has even been as low as 0.0.&nbsp;<BR />i have a static IP as I have a home server.&nbsp;<BR />TT agents absolutely not helpful to resolve the issue: have tried to switch to 2.4 GHz today as the range is also bad (at some places -82)</P><P>i need to decide if I need to leave TT.</P><P>what can you advise?&nbsp;</P> Fri, 08 Sep 2023 19:06:10 GMT Tarataub 2023-09-08T19:06:10Z https://community.talktalk.co.uk/t5/Fibre/Internet-disconnection/m-p/2989002#M381218 <P>It’s been months that my connection keeps dropping. I have fibre to the cabinet which is not that far. BT engineer says all is Good, just ‘profile’ too low. First time tbe new router resolve the issue. Since then 2 new routers and no improvement. I have a business account and rely on my connection. No mobile network.</P><P>i have done regular speed tests. Big variation: from 70 to 14. UL has even been as low as 0.0.&nbsp;<BR />i have a static IP as I have a home server.&nbsp;<BR />TT agents absolutely not helpful to resolve the issue: have tried to switch to 2.4 GHz today as the range is also bad (at some places -82)</P><P>i need to decide if I need to leave TT.</P><P>what can you advise?&nbsp;</P> Fri, 08 Sep 2023 19:06:10 GMT https://community.talktalk.co.uk/t5/Fibre/Internet-disconnection/m-p/2989002#M381218 Tarataub 2023-09-08T19:06:10Z https://community.talktalk.co.uk/t5/Fibre/Internet-disconnection/m-p/2989005#M381221 <DIV id="bodyDisplay_251b5030516470_1884c" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"> <DIV class="lia-message-body-content"> <P>If you have a TalkTalk Business account then you won't get support here I'm afraid, this community is for domestic customers only. You need to reach out to TTB directly:</P> <P>&nbsp;</P> <P><A href="https://supportcentre.talktalkbusiness.co.uk/home" target="_blank" rel="nofollow noopener noreferrer">https://supportcentre.talktalkbusiness.co.uk/home</A></P> </DIV> </DIV> Fri, 08 Sep 2023 20:26:21 GMT https://community.talktalk.co.uk/t5/Fibre/Internet-disconnection/m-p/2989005#M381221 ferguson 2023-09-08T20:26:21Z